Technical Writer - Tokenization & Payments Resume Example
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TECHNICAL WRITER - TOKENIZATION & PAYMENTS
Professional Summary
Aspiring Project Manager who adapts freely to diverse situations and changing demands. Quality-focused, successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge as well as technical & process management abilities.
Work History
Compressor Controls - Technical Writer - Tokenization & PaymentsHouston , TX01/2019 - 08/2019
- Managed complex documentation projects with tight timelines using Scrum and coached non-writers on ways to improve their writing skills.
- Organized material to research and complete writing tasks.
- Carefully documented technical workflows in private wiki for the education of newly hired employees.
- Built documentation platform foundation to support migration from client-server product lines to enterprise services.
- Collaborated with clients from concept through final delivery of product or service.
- Proposed technical feasibility solutions for new content design and suggested options for performance improvement of technical components.
- Managed creative projects from concept to completion while managing outside vendors.
- Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
Zscaler, Inc. - Technical Documentation WriterPhoenix , OR08/2017 - 12/2018
- Planned and implemented the Roku Developer Portal overhaul and redesigned the documentation structure.
- Led the technical writing team in the delivery of the Portal overhaul project requiring close cooperation to develop solutions and meet a broad array of deliverables.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Developed work-flow charts and diagrams to ensure production team compliance with project deadlines.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Documented Roku's programming language, BrightScript and create a template for documenting the unique API structure that BrightScript supports.
- Created sample applications and channels (HLS and DASH) to test the development process.
Pivotal - Technical WriterCity , STATE09/2016 - 08/2017
- Composed technical reports and user reference manuals and evaluated text, layout, charts, and graphics, ensuring clarity and consistency throughout documents.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content and presented new technology and drafted white papers and other technical documents to complete packages.
- Independently designed and executed company catalog for infrastructure support and development.
- Collaborated with clients from concept through final delivery of product or service.
- Designed Sharepoint master page and page layouts, serving as the company's main Sharepoint support for all technical complications.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Built a continuous integration system from Pivotal Tracker to Github to Zendesk for the Customer Engineers; this helped them track the service tickets, mark the ones that needed documentation, create placeholders for new documents and pre-populate the Zendesk templates with the relevant information in the ticket.
- https://www.linkedin.com/in/chhayaanchal/
Skills
- Markdown, Java, SQL, HTML, CSS, JavaScript, Python fluency
- Process planning and implementation
- Project documentation
- Agile & Scrum methodology
- Web platform development and optimization
- Data Analysis
- Team Leadership
- Risk & Issue Management
- Content Marketing Strategy
- Project Management
- Conceptual thinking
- Website and Portal monitoring
- Software Development
- User Experience
- Customer Relationship Management (CRM)
- Written and Oral Communication
- Tools: JIRA, SharePoint, Kanban, Trello, Asana, RoboHelp, Photoshop, Confluence, Pivotal Tracker, Microsoft Planner, Microsoft Office, Git, Salesforce
Education
Expected in 05/2021San Jose State UniversityCity, StateMaster of Science: Engineering Management
- Founder & President of Engineering Management Student Association
- 3.8 GPA
05/2016Louisiana State University And A&M CollegeCity, StateBachelor of Science: Computer Science And Programming
- Minored in Business Administration
- Member of the International Relations Club
- Member of Pi Sigma Epsilon: Bata Xi
- Graduated with 3.4 GPA
Certifications
- Certified Software Project Manager (CSPM)
- Scrum Master Certified (SMC)
- Master Python for Data Science
- Salesforce for Sales Managers
- SharePoint 2019 Essential Training: The Basics
- The New Age of Risk Management Strategy for Business
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Resume Overview
School Attended
- San Jose State University
- Louisiana State University And A&M College
Job Titles Held:
- Technical Writer - Tokenization & Payments
- Technical Documentation Writer
- Technical Writer
Degrees
- Master of Science : Engineering Management
Bachelor of Science : Computer Science And Programming
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