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Technical Writer - Tokenization & Payments Resume Example

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TECHNICAL WRITER - TOKENIZATION & PAYMENTS
Professional Summary

Aspiring Project Manager who adapts freely to diverse situations and changing demands. Quality-focused, successful at managing customer expectations and delivering exceptional results built on extensive industry knowledge as well as technical & process management abilities.

Work History
PayPal - Technical Writer - Tokenization & PaymentsSan Jose, CA01/2019 - 08/2019
  • Managed complex documentation projects with tight timelines using Scrum and coached non-writers on ways to improve their writing skills.
  • Organized material to research and complete writing tasks.
  • Carefully documented technical workflows in private wiki for the education of newly hired employees.
  • Built documentation platform foundation to support migration from client-server product lines to enterprise services.
  • Collaborated with clients from concept through final delivery of product or service.
  • Proposed technical feasibility solutions for new content design and suggested options for performance improvement of technical components.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
Roku Inc. - Technical Documentation WriterLos Gatos, CA08/2017 - 12/2018
  • Planned and implemented the Roku Developer Portal overhaul and redesigned the documentation structure.
  • Led the technical writing team in the delivery of the Portal overhaul project requiring close cooperation to develop solutions and meet a broad array of deliverables.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Developed work-flow charts and diagrams to ensure production team compliance with project deadlines.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Documented Roku's programming language, BrightScript and create a template for documenting the unique API structure that BrightScript supports.
  • Created sample applications and channels (HLS and DASH) to test the development process.
Pivotal - Technical WriterPalo Alto, CA09/2016 - 08/2017
  • Composed technical reports and user reference manuals and evaluated text, layout, charts, and graphics, ensuring clarity and consistency throughout documents.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content and presented new technology and drafted white papers and other technical documents to complete packages.
  • Independently designed and executed company catalog for infrastructure support and development.
  • Collaborated with clients from concept through final delivery of product or service.
  • Designed Sharepoint master page and page layouts, serving as the company's main Sharepoint support for all technical complications.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Built a continuous integration system from Pivotal Tracker to Github to Zendesk for the Customer Engineers; this helped them track the service tickets, mark the ones that needed documentation, create placeholders for new documents and pre-populate the Zendesk templates with the relevant information in the ticket.
  • https://www.linkedin.com/in/chhayaanchal/
Skills
  • Markdown, Java, SQL, HTML, CSS, JavaScript, Python fluency
  • Process planning and implementation
  • Project documentation
  • Agile & Scrum methodology
  • Web platform development and optimization
  • Data Analysis
  • Team Leadership
  • Risk & Issue Management
  • Content Marketing Strategy
  • Project Management
  • Conceptual thinking
  • Website and Portal monitoring
  • Software Development
  • User Experience
  • Customer Relationship Management (CRM)
  • Written and Oral Communication
  • Tools: JIRA, SharePoint, Kanban, Trello, Asana, RoboHelp, Photoshop, Confluence, Pivotal Tracker, Microsoft Planner, Microsoft Office, Git, Salesforce
Education
Expected in 05/2021San Jose State UniversitySan Jose, CAMaster of Science: Engineering Management
  • Founder & President of Engineering Management Student Association
  • 3.8 GPA
05/2016Louisiana State University And A&M CollegeBaton Rouge, LABachelor of Science: Computer Science And Programming
  • Minored in Business Administration
  • Member of the International Relations Club
  • Member of Pi Sigma Epsilon: Bata Xi
  • Graduated with 3.4 GPA
Certifications
  • Certified Software Project Manager (CSPM)
  • Scrum Master Certified (SMC)
  • Master Python for Data Science
  • Salesforce for Sales Managers
  • SharePoint 2019 Essential Training: The Basics
  • The New Age of Risk Management Strategy for Business
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Resume Overview

Companies Worked For:

  • PayPal
  • Roku Inc.
  • Pivotal

School Attended

  • San Jose State University
  • Louisiana State University And A&M College

Job Titles Held:

  • Technical Writer - Tokenization & Payments
  • Technical Documentation Writer
  • Technical Writer

Degrees

  • Master of Science : Engineering Management
    Bachelor of Science : Computer Science And Programming