As an accomplished Technical Writer with more than 35 years of experience, have successfully produced hundreds of documents in wide variety of forms, including:
Have mastered using various software applications to create high-quality, professional-looking documents.
Provide a full range of technical writing consulting services. Abilities includes organizing and managing the overall document development effort, writing new materials, editing SME inputs, producing line diagrams/flow charts, and formatting using MS Office. Manage document security and review processes. Ensure compliance with governing requirements such as RFPs, RFQs, and RFIs plus organization style guides. Examples efforts include:
Produced documents ranging in complexity from simple business letters to large, multivolume proposals. Efforts included writing new material from SME interviews, editing inputs, and developing flow charts and line diagrams. Coordinated document review and security. Responsible for master document formatting and production using MS Office and Adobe Acrobat. Established and maintained a searchable, network-based library of up-to-date proposal “best examples.” Technical subjects included a broad range, such as data security (e.g., HIPAA information, credit card payment data, proprietary materials); Medicare/Medicaid program administration; and call center setup, operation, and maintenance.
Provided a full range of technical writing and proposal management consulting services. Managed more than 20 major document production efforts, including business development procedures and proposal to government and commercial organization. Worked with both small and large companies, including:
Established and supervised the corporate-wide Strategic Proposal Response Center. Reviewed, formatted, edited, and incorporated SME inputs received from the Executive Sales staff. Developed and maintained the procedures that were used by the entire center for proposal preparation and production. Helped develop, organize, and maintain a shared database of proposal “best examples,” which involved extensive editing of existing materials, creating new technical documents, and updating as needed. Trained and mentored the Proposal Center staff. Ensured documents complied with request for proposal, qualifications, and information requirements. Used MS Office for all document production. Examples of technical writing experience include:
Established and supervised the company's proposal center. Assisted business development with marketing materials and maintained the Website. Received, formatted, edited, and incorporated SME inputs. Used MS Office for document production. Maintained the proposal library and material reuse database. Ensured marketing and reuse materials remained up-to-date. Examples of document writing and editing experience include:
Responsible for all proposals submitted by this small, minority-owned business. Reorganized and managed the technical document development and review process to improve quality, which resulted in approximately 90% of proposals scoring in the competitive range. Edited existing materials and created new technical documents to populate and maintain a library of reusable written materials that greatly improved efficiency and turnaround time. Developed and implemented a Business Capture Plan for U.S. Air Force Military Family Housing Maintenance Services.
Society for Technical Communication (STC)
Association of Proposal Management Professionals (APMP)
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