Customer Service Representative that maintains a high level of
professionalism, patience and efficiency to minimize customer
dissatisfaction and increase customer loyalty.
High customer service standards
Troubleshooting skills Dedicated to process improvement
Strong problem solving ability
Reliable/ dependable ,Willing and able to learn
Team Leader/ Team Player
Understands new concepts.
: My Job as a tech support/ customer service rep included assisting inbound callers with questions, concerns, issues and as well as purchasing software.
: Resolved customer complaints and concerns with strong verbal and negotiation skills.
My Duties as The Lab Assistant in the Learning Center included, but was not limited to; answering phones,making appointments as well as scheduling tests for students and assisting those that utilize the center with computer times,issues and navigation.
Currently enrolled taking on-line classes, 6 credits a semester.
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