18 years experience in Client Services
Provides Service Support Specialist (SSS) support to 4 locations
Provides special support to associates new to their posistion
Proven management and leadership ability
Acting manager when executive and management team off-site Quality Survey follow up -held accountable for increase in score Attend SIS sessions with associates and providing guidance and assistance with meeting goals
Provides special support to associates new to their role
Assist associates in reaching their goals - coaching-mentoring
Maintain team discipline
Develop team professionalism and standards Approachable and flexible Can do/will do attitude
Role model to department with regard to work ethic
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