Results-focused management professional offering 16 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Management experience of 13 years in the Oil Service industry for Baker International and Schlumberger as district manager. 3 years as service manager for Barry's Service Center, Albany OR.
Certified Nissan and Infiniti service manager. Certified Infiniti and Nissan service writer. Certified Nissan warranty administrator. Certified Nissan LEAF and Hybrid technician. Infiniti certified Hybrid technician, Master Nissan and Infiniti service technician. Master ASE automotive technician. Currently Nissan technical support specialist with Nissan and Infiniti Tech Line.
Dealer technical support. Remote access through Internet for control unit reprogramming, configuration. Diagnostic guidance for all aspects of vehicle incidents. Specialized in all electric LEAF and both Nissan and Infiniti Hybrid vehicles. Working closely with Field Quality Engineering to identify vehicle incidents and resolution. Data collection from the dealer body to support diagnostic and repair database. Guide mechanics with decisions concerning repair and replacement of parts. Work closely with Nissan and Infiniti region staff to resolve critical customer repair issues.
Followed checklists to verify that all important parts were examined. Communicated with customers regarding vehicle issues and potential repairs. Executed all phases of power system tear down and repair. Maintained a 100% customer service satisfaction rating. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Complied with state vehicle requirements, including engine safety and combustion control standards. Guided mechanics with decisions concerning repair and replacement of parts. Reviewed the work of 8 auto mechanics. Review all warranty documentation to insure no suspended or declined claims.
Shop foreman for Nissan service department. Used car reconditioning manager. Provide diagnostic assistance to technicians. Evaluate used vehicle condition and make repair recommendations with estimates to used car sales management. Provide direction to a total of 9 technicians. Perform emission inspection on both customer and dealer used car inventory.
Participated in cross country competition and member of chess club.
Seeking Service management position.Extensive corporate field management experience in industrial and retail environments. Customer service and retention oriented. Strong technical background to promote service department guidance and direction. Strong team building provides maximum efficiency and effectiveness to provide a great service and repair experience for the customer. The manufacturer provides many resources to the dealership in both technical training and service marketing that enhance the dealerships ultimate profitability that can been utilized.
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