LiveCareer-Resume

technical support specialist contractor resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Accomplished Technical Support Specialist with over 5 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support. Also an hardworking and enthusiastic College Student working towards a B.S. in Cybersecurity. I am really eager to embrace the challenges that come with being an Desktop Analyst for Sentara. I begin high effort, knowledge that requires to be at best for this position. Overall, I am an Dedicated, hardworking, and committed that wants to become a full time employee for Sentara's IT Support Team

Skills
  • Network System Administration
  • Operate well independently
  • Creative problem solver
  • Communication Skills
  • IT Troubleshooting
  • Internet Security
  • Data privacy
  • Good team worker
  • Leadership Skills
  • Microsoft expert
  • Active directory
  • AutoCad
  • Hardware
  • Creative problem solver
  • Databases
  • Focus
  • Internet Security
  • Inventory
  • Leadership Skills
  • Midas
  • Network
  • Phone systems
  • System Administration
  • Tech support
  • Troubleshooting
  • Wise
  • Hardware upgrades
  • Remote desktop services and support
  • Debugging
  • Account management
  • Call Center Operations
  • Windows XP/Vista
Experience
Technical Support Specialist (Contractor), 01/2021 - Current
Apttus San Mateo, CA,
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues: FlowCarts, laptops, Monitors, & Desktops.
  • Monitored service orders to completion and closed service tickets through ServiceNow.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Handled the Thin Client/Old Desktop equipment Project at Princess Anna Hospital & Optima Health Circle sites.
  • Worked closely with end users to solve problems related to hardware and software.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Provided troubleshooting and testing to support network.
  • Backed up all data each evening, alleviating lost information risk.
  • Trained new employees on support processes, procedures and knowledge base.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Technical Support Specialist, 03/2020 - 01/2021
Eplus City, STATE,
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Monitored service orders to completion and closed service tickets.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
Help Desk Support Specialist (internship), 06/2019 - 01/2020
Gryphon Technologies City, STATE,
  • Provide tech support for users both hardware & software issues.
  • Also, I administrated & monitored Microsoft softwares , 3CX phone systems, AutoCad, Acrobat softwares, Zoom, Active Directory, Network server rooms, establish new network lines within the building , and provided IT inventory.
ITS Help Desk (Student Worker), 08/2016 - 10/2018
Old Dominion University City, STATE,
  • The job focus was to help establish Midas account and online privileges for Faculties and students.
  • Also provided technological help with hardware & software issues that disrupts educational flow at.
  • Educated customers by explaining all technology issues in easy-to-understand terminology.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Fielded help desk customer questions and fulfilled requests.
  • Upgraded laptops/desktops, improving speed and performance.
  • Improved relationships with training organizations and school by remedying hardware and software issues with computers and various language labs.
  • Assisted customers with instructional support and product troubleshooting.
Education and Training
Associate of Science: Business, Expected in 07/2015
-
Tidewater Community College - Norfolk, VA
GPA:
Status -
Bachelor of Science: CyberSecurity, Expected in 09/2023
-
Old Dominion University - Norfolk, VA
GPA:
Status -

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Resume Overview

School Attended

  • Tidewater Community College
  • Old Dominion University

Job Titles Held:

  • Technical Support Specialist (Contractor)
  • Technical Support Specialist
  • Help Desk Support Specialist (internship)
  • ITS Help Desk (Student Worker)

Degrees

  • Associate of Science
  • Bachelor of Science

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