Provided technical support for customers using the control center and proshpere console package to manage their storage arrays. This would involve the install and configuration of these products. I would also advise customers how to control their environments.
Provided Desktop support for Novartis Pharmaceutical customers. This would consist of supporting Outlook, Lotus notes, software installs, All support was done through remote connectivity.
Responsible for troubleshooting clients back office computers and their POS terminals.
Installed and maintained the Fiscal POS system running the Linux Suse OS.
Installed routers and firewalls at client sites to get them PCI certified. Obtained extensive training and knowledge of the PCI standards.
I am currently in school and working towards my Bachelor of Science degree.
In earning this degree I took many great classes that not only offered the theory behind the protocols but also allowed me to receive that hands on teaching that is so important.
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