Motivated computer professional with more than 15 years in computer installation, repair and maintenance. Specializes in windows OS computers.
Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques.
Customer service-oriented technical support technician committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.
Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
documentation of all hardware and software updates, virus removal, purchase of new hardware and software, walked customers through the re-installation of new hardware and software. Oversaw the daily performance of computer systems, Set up, tested and configured networks and laptops, Advised customers on how to maintain performance of their new purchased laptops.Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM and graphics cards in person and via telecommunications.
Coursework in Computer Structure and Algorithms. Coursework in Operating Systems and System Programming. Member of Phi Theta Kappa honor society.
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