I am able to provide a positive interaction by being the reason why customers would want to do business with Verizon Wireless. I am a skilled technical support professional committed to addressing customer concerns with speed, accuracy and professionalism.
Displays courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.Researched issues on various computer systems and databases to resolve complaints and answering inquiries.Informing customers about issue resolution progress. Showing care and concern by actively listening, showing empathy and providing more than the customer expects. Providing a total experience for each and every customer.
Responsibilities for handling inbound customer calls using computer terminal. Researching and resolving billing inquiries. Explaining our products and services. Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.
Provided programming support for SkyPage, SkyWord, and SkyWriter programs. Provided billing information regarding products and services including pricing, billing cycle, and coverage information. Assisted international customers with service and coverage issues. Assisted prospective customers with activating pagers from external sources. Assisted customer with disconnects, used saved tactics in attempts to customer accounts.
I am currently pursuing a business degree in Business Administration. Developing skills in communication, critical-thinking, and quantitative-reasoning. Strengthening my understanding of how political, cultural, and economic factors shape our world. My focus is on management skills to develop dynamic leadership skills needed for success at any level of an organization.
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