certificate of phlebotomist
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Maintained composure and patience in face of difficult customer situations.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Honors Academic Achievement Award
Problem resolution ability
Strong clinical judgment
Blood Withdrawal certification
Practiced in sterilization techniques
Abides by infection control standards
Qualified in specimen collection/processing
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