Recent software engineering college graduate dedicated to high levels of meeting aggressive business goals with over 5 years of experience combining management, technical support and customer service expertise learned within APAC Technical Support, Sam's Clubs Electronics and Elite Spa Managing. Looking for a entry level position.
Information Technology Software Engineering GPA: 3.4
Kept a busy office running smoothly, completely revamped the billing system to ensure bills are now ob auto pay, resolved an inherited four-month backlog in three weeks, took over troubleshooting all tech system so that the co-workers did not have to do it, and regularly garnered unsolicited praise from callers and visitors to the office for my helpfulness.
Recruited new company participants and maintained a 75% retention rate by launching partnerships and implementing user friendly tech-based systems that allowed customer resolutions with minor issues.
Met deadlines consistently, finished sales quota early every time, and directed training on teams/groups/organizations on company changes, milestones, and expatiations to maintain a functioning environment.
Fluent in English and Spanish
.NET, Dreamweaver, Photoshop, advertising, Apple, C, C++, Cable, cash register, catalogs, hardware, Computer Programming, conferences, consultation, client, Database, Eclipse, English, features, focus, HTML, inventory, inventory control, Java Programming, JAVA, Logic, Mac OS, market research analysis, market, meetings, merchandising, Access, C#, Microsoft Excel, Excel, office, Power Point, Windows, Window, Word, multimedia, Network, Networks, Operating systems, OS, payroll, phone systems, cameras, policies, Project Planning, publications, QuickBooks, read, real-time, maintain records, repairing, sales, Software Architecture, Spanish, surveys, tables, TCP/IP, training manuals, Troubleshooting, Web Design, workshops.
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