Skilled agent committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful agent who consistently meets and exceeds productivity goals.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 200 calls in queue.
Exceeded corporate target for customer satisfaction for six months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Operate and monitor ITV equipment.
Perform various tasks for the professor.
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