technical service engineer resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Adaptable and unique capability to contribute as a collaborative team player and self-directed independent contributor. Strong attention to detail and problem solving. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated professional adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

  • AutoCAD, MatLab, RISA, JAVA
  • All Microsoft Software
  • Mechanics of Materials
  • Equipment Maintenance and Repair
  • Sales Process Engineering
  • Strong Technical Acumen
  • Application Engineering
  • Solution Selling
  • Critical Thinking
  • Organizational Skills
  • People Skills
  • FRP Design
  • Timber Design
  • Soil Mechanics and Slope/Foundation Design
  • Statistics
  • Structural Analysis
  • Fluid Mechanics
  • Statistic and Dynamic Analysis
  • Good Work Ethic
  • Training & Development
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Data Management
  • Reliable & Trustworthy
  • PPE Use
Technical Service Engineer, 12/2018 - Current
Henkel Culver City, CA,
  • Knowledge in water chemistry, plant processing and flow, as well as pumping and application systems
  • Personally cover 15 accounts totaling roughly $8,000,000 worth of business, as well as assist with our other 55 accounts
  • Responsibilities include: Working together with the customer to maintain proper water chemistry, consulting on any new chemical delivery projects, & addressing areas for continual improvement
  • Customer inventory management & delivery logistics.
  • Tested and inspected machinery or equipment to diagnose machine malfunctions.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Assembled and maintained physical structures with hand and power tools.
  • Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
  • Developed and implemented operations manuals, policies and procedures and maintenance program schedules.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Verified maintainability and reliability of equipment, buildings and facilities to achieve high level of asset preservation at reduced total operating cost.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
  • Contacted suppliers and equipment manufacturers to obtain specialized operational information.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
  • Researched and identified potential customers.
  • Provided training and product support for other members of sales team.
  • Planned various product configurations to meet diverse customer needs.
  • Arranged demonstrations or equipment trials to persuade customers and drive sales.
  • Discussed equipment needs with customers and engineers to determine system requirements.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
  • Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
  • Diagnosed and addressed problems with installed equipment.
  • Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
  • Documented account activities and generated sales reports.
  • Prepared sales engineering reports by collecting, analyzing and summarizing sales information and application trends.
  • Developed and wrote technical documentation for products.
  • Devised and delivered technical presentations explaining options to customers and prospective customers.
Manager, 12/2014 - 12/2018
Sumitomo Electric Group New Berlin, WI,
  • Critical role in the developing stages of this new business, family orientated staple in the community of Clarksburg
  • Management, advertising and marketing
  • Inventory control, cooking, catering services, back of house manager, & waiter
  • Maintenance
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Conducted quality, timely performance feedback and performance appraisals.
General Laborer, 06/2013 - 08/2014
Alutiiq Llc Herndon, VA,
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Read plans, instructions or specifications to determine work activities.
Education and Training
Bachelor of Science: Civil Engineering, Expected in 05/2018
West Virginia University - Morgantown, WV
Status -
High School Diploma: , Expected in 05/2014
Robert C. Byrd High School - Clarksburg,
Status -
  • EQT Student of Excellence Full Ride Academic Scholarship Recipient - One of six West Virginia Students
  • The West Virginia University Vandalia Scholarship Recipient
  • The West Virginia PROMISE Scholarship Recipient
  • The American Legion Mountaineer Boys State Participant 2013
  • The Greater Kanawha Valley Foundation Scholarship Recipient
  • The Harrison County Student Achievement Scholarship Recipient
  • The West Virginia Italian Heritage Festival Scholarship Recipient
  • The Dominion Post Honor Student Awardee
  • The Rex Hunt Scholarship Recipient

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Resume Overview

School Attended

  • West Virginia University
  • Robert C. Byrd High School

Job Titles Held:

  • Technical Service Engineer
  • Manager
  • General Laborer


  • Bachelor of Science
  • High School Diploma

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