Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Program Manager | Lead Software Developer Fiserv, Inc. Phoenix, AZ,
  • JONDO is a global print-on-demand company for personalized products Led cross-functional teams including Engineering, Product Management, Operations, Customer Experience to develop and launch more than 10 New Product Introductions NPI.
  • Responsible for creating the technical roadmaps for multiple programs based on the CTO’s vision.
  • Actively communicated with the stakeholders about scope, status, risks, and timeline throughout the lifecycle of the multiple projects.
  • Successfully managed dependencies, identified and mitigated risks to deliver projects safely.
  • Led the design, implementation, and coaching of scalable software system as the company grew from 1 to 11 manufacturing locations.
  • Collaborated with Sales, Data Science and Finance teams to implement a Delivered Price model offering flexible shipping options for customers and huge cost savings for the company.
  • Scoped and executed a large project to provide a new customer onboarding process for Sales team resulting an improvement in customer retention of around 35%.
  • Led the software team to implement an ERP system offering a highly automated manufacturing process for Production, a ticketing system for Customer Service, reporting for Data Science, accounting integration for Finance, and a web portal for order management.
  • Implemented several cloud solutions using various AWS services including EC2, S3, RDS, Application Load Balancer, etc.
  • Improved system security by leveraging AWS IAM, VPC, Security Groups, NACL, etc.
Computer Programmer JONDO, LTD City, STATE,
  • Developed new modules & performed continuous maintenance of C#.Net Apps for Order Prep, Order Printing, Order Advancement from department to department, and Order Shipment.
  • Integration of shipping carriers like Fedex, USPS, and UPS in our in- house built shipping software.
  • Worked on building a PHP website to manage the order workflow for the manufacturing system.
  • Performed bug fixing and problem solving for the ERP system written in PHP.
  • Worked on MySql for building reports for accounting purposes to analyze work flow, material usage, etc.
  • Automated report generation by building CRON files to send reports to customers and management about purchase orders.
  • Used JIRA, Active-Collab and ClickUp for project management.
Net Engineer Symbion Systems Inc City, STATE,
  • Symbion provides the capability to control diverse spectrometers while also serving as a fully capable spectroscopic data station Developed VB.Net application by importing Symbion-DX ActiveX control that provides a method of reading and transmitting analog data Testing & Verification of Symbion-DX Software and preparing test cases for the same Worked on SQL Server to manage database transactions.
  • PROJECTS Mock Computer Science Department web based application: (PHP-MySQL, HTML, CSS) Long Beach, CA Allowed students to login and take appointments with their graduate advisor.
  • Allowed students to check out their grades.
  • Data Interoperability between Client & Server using TCP/IP: (, Client and server connected using 3 way handshake and file transfer was done over the LAN.
  • Multithreading was used at the server side for handling multiple clients simultaneously.
  • Configuration of a Proxy Server: (Used CCProxy Application) Pune, Configuration of a proxy server using CCProxy Server software between internet and a Local Area Network.
  • It included blacklisting the IP address, banning the URL, disabling the user account, user authentication, allowing access to particular users, blocking access to specific websites, port forwarding.
  • Monitoring health and performance of all the ERP system services.
  • Improved resiliency and reliability by resolving issues based on system alerts.
  • Sentiment score of on-call support improved by 40%.
  • Inception.
  • Self-initiated program to build an application that tremendously improved the image editing workflow.
  • Editing throughput increased by 75%.
  • Simplified the process, increased reliability, eliminated duplicate work, saved cost on storage.
Education and Training
Expected in 01/2010
M.S: Computer Science
California State University - ,
GPA: 5 4.0
Expected in 01/2006
B.E: Computer Engineering
University of Pune - ,
Websites, Portfolios, Profiles
  • AWS SOLUTIONS ARCHITECT ASSOCIATE Validation URL cation.aspx Validation ID DN7XELWJ11E11GK2 ACHIEVEMENTS Smart Decision Maker.
  • Led three teams to build a smart decision maker in shipping process to efficiently choose the carrier based on cost, transit time, SLA, shipping tier, etc.
  • Resulted in more than $1.5M cost savings that season.
  • Handled SLA commitment reliably improving B2B relations.
  • Awarded Employee of the Year due to the success of the project.
  • API Portal.
  • Led a complex program to develop a step-by-step API Onboarding process allowing customers to integrate with the in-house built API, taking them through the dynamically generated test cases required to go LIVE.
  • Resulted in 50% revenue growth in the first year.
05/2005 - 06/2006~ + Scrum Agile Methodology Program Management C#.Net VB.Net PHP REST API AWS

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School Attended

  • California State University
  • University of Pune

Job Titles Held:

  • Technical Program Manager | Lead Software Developer
  • Computer Programmer
  • Net Engineer


  • M.S
  • B.E

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