Versatile Executive with 20+ years combined Life Sciences/Medical Technology and Healthcare Informatics. Regional and National Management of Field Support Staff. Polished Leader and exceptional Team Player. Project Management Professional. Product Manager. Agile and Waterfall development methods. SaaS and PaaS models. Six Sigma and LEAN Product/ Process Improvement, Quality Assurance. OEM, Mfg. R&D experience, 24/7 Support of Field Applications/Engineering Product Manager of Medical/Healthcare devices to provide sales team with technical expertise to win contracts and provide Follow-up with customer. Assure Field Force is aware of new developments and competitor products. Consulting Advisory and Logistics and Customer Service Management for business partners internationally with global travel clearance. CAP, COLA, CLIA, JCAHO and OSHA inspections and regulatory compliance across US, Canada and Internationally. Process Safety of Operations and conflict and escalation management. Project Management to align focus with development teams to exceed expectations of Business Partners. Automation and Data Management, Middle-ware and LIMS expertise. PC installation, Complex Troubleshooting, Database coordination, SQL Management Studio, ASTM, HL7. Sales and Marketing for Medical Device and Software, winning new clients/customers with proven success MT(ASCP) with strong Laboratory Consulting and operations expert. Patient safety and protection. HIPAA, PPE Authority. IT Informatics training with Siemens DX IT with A+ NET+ qPMP and Trainer Excellence Strong knowledge of Chemistry, Hematology, Immunology, Blood Bank, Genetics, Toxicology, Microbiology and Infectious Diseases, POC, Blood Gas and Donor screening specialty testing and clinical trials SKILLS* Management of Staff for Reviews and Promotions/ Career Development, Team Building, Promote Positive Behavior, Exceptional Interpersonal communication, Proactive, Policy and Program development expertise, Analytical and Critical Thinking, Superior Negotiating skills, Budget Development, Expense Control, Territory Management, Strong Sales and Marketing, Skilled in creating and delivering presentations. Product Management, Regulatory and Compliance, Inspections and Consulting for Hospitals, Universities, Pharmaceutical, Veterinary and Reference Lab Specialty Testing.- Client/Customer Support Excellence. Training, Educating, Mentoring/Coaching. Creative questioning and training development. Highly Competitive, Experience with Instructional Design, Quality Control and Quality Assurance, Validations and Statistical analysis. Logistics, Finance and Accounting, Budgeting proficiency, Accomplished Leader and Dedicated Team Player. Global Travel Expert. MS Office proficiency. Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. [Job Title] with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Analytical [Job Title] effective at technical support and reporting. Highly computer-savvy. [Job Title] proficient in supporting hardware and software issues for [Computer System]. Specializes in troubleshooting [Product type] and [Product type]. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Energetic [Job Title] who provides the experience and critical thinking necessary to successfully facilitate client relations. Seasoned [Job Title] with more than [number] years in customer service and technical troubleshooting. Dedicated [Job Title] experienced in network and user support, troubleshooting and software analysis. High-achieving [Job Title] successful in managing accounts with annual revenue exceeding $[Amount] million dollars. Expert in needs analysis, sales forecasting and closing tactics. Talented [Job Title] effective at building loyalty and long-term relationships with customers while exceeding sales targets. Persuasive Account Manager skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties. Quality-focused Account Manager focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Results-oriented sales professional with exceptional presentation skills. Brings extensive network of personal contacts in the [Industry name] industry. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Dynamic Account Manager with progressive experience developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets. Highly effective Account Manager bringing comprehensive background managing top accounts for a wide variety of companies in various industries.
Health Science Laboratory Certified
Lab equipment maintenance
Life science industry background
Lab testing and reporting
Sharp critical thinker
Trained in HIPPA compliance
Blood bank background
Experience with instructional design
Researched sales leads
Developing local contracts
Technical Operations Manager, 04/2013 to 09/2014 STRATEC biomedical UK Inc. Burton upon Trent United Kingdom USA
Manage Field Service and Customer Service center remote/home based Achieve fiscal targets and minimize costs without affecting quality and remain subject matter expert.
Manage budget, operational excellence for US product release.
Project Manager for several Diagnostic/Pharmaceutical/Research Partners on Global scale.
Managed Quality control software product release and Lead trainer for applications Developed E-Learning and Training manuals for clients.
Assure communications for effective production reporting to C-Level executives and Directors of R&D.
Influenced Investor relations.
FDA liason for UK Management team.
Connect strategy and business to align focus.
Global representative on customer Advisory Boards in US, UK and Europe.
Sales and Marketing USA and emerging markets.
Programmed computers to store, process and analyze data.
Encouraged cooperative management strategies.
Attended sales training camp and brought best practices leadership back to the company.
Built relationships with customers and the community to establish long-term business growth.
Present at national sales conference about [Talk name] at the invitation of executive leadership.
Approved all sales staff budget expenditures.
Trained all incoming sales team members.
Reviewed operational records and reports to project sales and determine profitability.
Planned and directed staff training and performance evaluations.
Created and launched new online marketing strategies that resulted in [number]% sales increase.
Increased regional market share by [number]% within [number] months.
Supported the sales team in writing proposals and closing contracts.
Exceeded regional annual sales target by [number]%.
Supervised a sales force of [number] sales associates.
Product manager Project Management Specialist, 05/2011 to 04/2013 SIEMENS Healthcare DX IT – Tarrytown, NY
Field Applications Management.
Mentoring and directing 1st and 2nd level Applications and FSE's Provided technical support and installation of SIEMENS Diagnostic IT software.
Technical expert for Middleware and LIMS connectivity and analyzer communications.
Informatics Automation Project manager for National accounts.
Product manager Sr. Field Applications Specialist, 02/2002 to 05/2011 Beckman Coulter Olympus America Inc – Brea Melville, CA NY
for full line AU clinical systems/Project Manager for Lab IT and Automation.
acquired by Beckman Coulter).
Technical Support /Project Manager.
Promotion to National Product Specialist 2007 for full product lines.
Technical Lead for new development and assist PhD in assay development and QC specialist.
Technical Coordinator/Chief Medical Technologist and supervisor of entire Lab and Pathology staff, 12/1994 to 02/2002 Presbyterian Hospital – Matthews, NC
Bachelor of Science: Biology/Chemistry, 1993 University of North Carolina - Charlotte, NC GPA: Charlotte Honor's and Dean's List GPA: 3.75
Biology/Chemistry Charlotte Honor's and Dean's List GPA: 3.75
Graduated with Honors
MT Presbyterian Hospital School of Lab Medicine - GPA: GPA: 4.0GPA: 4.0 ASCP, CAP, Trainer Excellence, A+ NET+
Olympus/BC 2003 Rookie of year sales/service 2004-2005 Regional TSR of year 2006 National TSR of year, 2007 Promotion to National Product Specialist .2008-2009 Team Leader awards 2010 SE quota reagent sales Siemens Team Leader award 2012