Versatile leader trained in Operations Management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of industry trends and an unsurpassed worth ethic. Seeking full-time management position.
Directed and coordinated a staff of 85 employees. Monitored several operational metrics including sales, service quality, quantity, employee safety and equipment needs. Identified inefficiencies and made recommendations for process improvements. Closely monitored internal statistics in an effort to improve team performance and revenue growth. Organized team meetings and led team to a first place finish for four consecutive months.
Directed and coordinated a staff of 70 employees. Actively supported safety training, quality assurance and excellent customer service. Was responsible for hiring, coaching and evaluation of the team. Maintained FCC files and ensured compliance. Optimized the overall customer experience through employee engagement. Led weekly team meetings and conference calls to increase effectiveness, teamwork and build trust.
Directed and coordinated a staff of 20 employees. Responsible for preparation and management of the capital budget. Hiring, coaching and evaluation of all technical personnel. Liaison between construction, sub-contractors, customers and public. Responsible for operations of dispatch and grew routing and scheduling efficiency.
Directed and coordinated a staff of 40 team members. Closely monitored internal statistics in an effort to improve team performance and revenue growth. Responsible for all safety, quality assurance, and customer service training. Grew revenue 6% by delivering superior customer service on the first trip to the customer's home.
Directed and coordinated a staff of 20 employees. Was responsible for Technical Operations, Dispatch, Headend, Construction, Warehouse and Fleet. Liaison between construction, sub-contractors, customers and public. Responsible for operations of dispatch and grew routing and scheduling efficiency. Won system of the year in our region in 2000.
Was responsible for maintenance, repair and calibration of multiple shipboard communication systems. Supervised up to 6 technical personnel in a daily working environment.
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