Technical manager with 16 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Technical Support Representative who performs superior work under the pressure of rigid deadlines.
Assisted in training 25 new service technicians.
Assisted in warehouse and service center set up
Employee of the year
2 time employee of the month
Exceeded monthly goals by successfully handling more than 800 repairs per month
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Trained new employees and explained protocols clearly and efficiently.Referred difficult issues to upper management while maintaining positive rapport with customer.
Maintained composure and patience in face of difficult customer situations.
Processed an average of 50 inbound and outbound technical support calls daily
Printing, cutting, repairs, inventory and delivers.
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