Excellent communication with business users to explore solutions representing business perspective and to realize service objectives.
Expertise in process gap analysis tools like Root Cause Analysis, Pareto Charts, Story Telling methods, Fault Tree Analysis etc.
Identify business process improvement opportunities and steer them to implementation.
Accurately capture and document technical and functional requirements incorporating business use cases, user stories through screen mock-up, prototypes and wireframes etc.
Plan and execute a project meticulously; identify deliverables for optimal performance within the time and resource constraints. TECHNICAL
Expertise in MS Excel for complex data analysis, data processing and creating wide ranging reporting formats.
Expertise in MS Word for drafting specifications and documenting artifacts.
Proficiency in MS Access and can combine with MS Excel to build business process mechanisms.
Expertise in MS PowerPoint to create high quality presentations and reports.
Proficiency in MS Project for complete project planning and control.
Proficiency in MS Visio for documenting functional requirements and process models.
Expertise in Snag IT Editor for creating requirement artifacts and training videos and manuals.
Best Employee Award at Intersoft Ltd, Tokyo, Japan
Technical Lead05/2006 to 10/2010Goldman Sachs Services Pvt LtdBangalore, KARNATAKA
Complete ownership of delivering critical IT projects related to Voice Services and applications.
Incorporated innovative concepts in the Voicemail DL process to make it user friendly.
Identified potential issues and failure points and adopted appropriate resolution.
Managed stakeholders and management expectations by regular meetings and updates.
Set up Quality Acceptance Criteria and User Acceptance Test Plans with use case scenarios.
Created technical documents for support teams and self-help video tutorials for business users.
Co-ordinated infrastructure setup for data loads and data preparation for system go live.
Designed training for business users and support analysts. Set up feedback and support mechanisms.
Post-launch user support and co-ordination. Projects:
Voicemail distribution lists process automation through the technology requests web platform.
Voicemail distribution lists audit clearing the voicemail servers of 700 redundant lists.
Deployment of BT and IPC Turret systems for traders in New York and New Jersey offices.
New Hire accounts and email provision process automation for summer interns.
Voice Systems move to new Goldman Sachs headquarters at 200West, New York. for the voice services team
Introduced process automation to significantly reduce manual intervention and errors.
Analysed and streamlined processes to reduce the turnaround time and pending queues.
Actively engaged in roll out of new voice applications and services.
Managed process transitions from EMEA and Asia to support teams in Bangalore and SLC.
Facilitated infrastructure projects involving new facility setups, BCP testing, user location moves, platform changes, server and data migrations.
Designed and implemented end to end processes for all voice services on the web platform.
Mentored a team of 20 voice services analysts to take over additional responsibilities. for the Investment Banking user support group
Created reports to monitor service quality and introduced systems for operational efficiency.
Designed reports to flag infrastructure issues that provided a baseline for corrective actions.
Resolved many infrastructure issues actively engaging with the platforms teams globally.
Designed and maintained a live document library for IBD support analysts. Projects:
Designed, created and maintained a SharePoint site for the user support team and management globally. Incorporated several distinctive features to make it a self-equipped portal.
Designed a full-fledged process for moving data shares between servers with no down time and zero errors. The process was adopted as a Standard Operating Procedure for future projects.
Technical support for Investment Banking Division02/2005 to 03/2006Goldman Sachs Japan via Intersoft LtdTokyoBest Employee Award at Intersoft Ltd, Tokyo, Japan
System Analyst01/2003 to 01/2005GRI Japan LtdTokyo
Computer Instructor and Centre Administrator09/1997 to 01/2001NIIT CentreGondia
Bachelor of Engineering: Electronics and PowerGovernment College of Engineering, Amravati UniversityAmravati, MAHARASHTRA, INBachelor of Engineering - Electronics and Power July 1993- May 1997 Government College of Engineering, Amravati University, Maharashtra, INDIA
Expertise in MS PowerPoint to create high quality presentations and reports
Instructor, Voice, Voice Services, Investment Banking, Accounts And, Audit, Deployment, Go Live, Ipc, Project Manager, Test Plans, Training, Use Case, User Acceptance, Microsoft Sharepoint, Sharepoint, Bcp, Migrations, Slc, Testing, Award, Long-term Disability, Ltd, Technical Support, Access, Business Analysis, Business Process Improvement, Cases, Confident, Credit, Data Analysis, Documenting, Drafting, Excel, Fault Tree, Gap Analysis, Marketing Analysis, Microsoft Project, Mock-up, Ms Access, Ms Excel, Ms Powerpoint, Ms Project, Ms Visio, Ms Word, Powerpoint, Process Improvement, Project Management, Project Planning, Prototype, Prototypes, Root Cause Analysis, Solutions, Use Cases, User Stories, Visio, Wireframe, Wireframes, Word
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Companies Worked For:
Goldman Sachs Services Pvt Ltd
Goldman Sachs Japan via Intersoft Ltd
GRI Japan Ltd
Government College of Engineering, Amravati University
Job Titles Held:
Technical support for Investment Banking Division
Computer Instructor and Centre Administrator
Bachelor of Engineering : Electronics and Power
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