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technical lead resume example with 10+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Results-oriented Technical Lead specializing in installation and proficient in standard practices, project leadership and installation support. Focused on creating and implementing forward-thinking solutions to diverse problems. Ready to apply 15 years' experience to take on challenging new position at S & S Cabinets and Closets.

Skills
  • Technology resource integration
  • Functional requirements expertise
  • Equipment management
  • Quality assurance standards
  • Planning and coordination
  • Customer needs assessment
  • Promotional planning
  • On-site product demonstrations
  • Post-sales support
  • Product and service knowledge
  • Lead generation
  • Team building
  • Invoice generation
  • Supervision
  • Customer service
  • Relationship development
  • Team management
  • Communications
  • Process improvement
  • Inventory management
  • MS Office
  • Problem resolution
  • Business operations
Experience
08/2018 to Current Technical Lead Agreeya Solutions | Olympia, WA,
  • Managed diverse projects, including expense tracking, schedule coordination and performance assessments.
  • Directed 8-person team of personnel specializing in executing planned technical updates.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Kept resources current, organized and maintained in optimal condition.
  • Troubleshot and resolved problems with programs and systems.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Coordinated installation of updated computer programs and systems.
  • Expanded systems with new features and structural components.
  • Devised technology-based solutions to meet range of operational needs.
  • Served as technical lead for server infrastructure including development, QA, staging and production systems.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
10/2016 to 08/2018 Service Deli Clerk Super King Market | Claremont, CA,
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 8% boost in revenues.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
05/2010 to 06/2016 Petroleum Supply Specialist US ARMY | City, STATE,
  • Used equipment such as forklifts in a safe and efficient manner.
  • Oversaw receiving, shipping and storage of Jet A, JP-8 (F-24), Mogas, Desile fuels.
  • Checked controls and adjusted settings to maintain optimum temperature and pressure.
  • Performed inspections, maintenance service and basic repairs on equipment.
  • Cleaned interiors of processing units every Day by circulating chemicals and solvents.
  • Monitored process indicators, instruments, gauges and meters to identify problems and reported findings to Chain of command.
  • Removed oil spills and performed general cleaning duties to keep units tidy and safe.
  • Used diagnostic tools to measure different aspects of each part and removed faulty items.
  • Performed basic maintenance and repairs to maintain optimal well performance.
  • Communicated with other workers by telephone and radio to coordinate pump operations.
  • Collected product samples to conduct aqua glow tests.
  • Utilized and calibrated gauges to maintain accuracy of assessments.
  • Maintained team safety with through diligent observation and timely action on concerns.
  • Operated automated measuring machines to check part specifications.
  • Completed daily well checks, including measuring tanks, checking flowlines and recording pressures.
  • Documented results of each inspection and reported non-conforming parts.
Education and Training
Expected in 06/2007 High School Diploma | Patterson High School, Patterson, CA GPA:
Expected in 07/2020 Bachelor of Science | Accounting And Business Management DeVry University, San Jose, CA, GPA:

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Resume Overview

School Attended

  • Patterson High School
  • DeVry University

Job Titles Held:

  • Technical Lead
  • Service Deli Clerk
  • Petroleum Supply Specialist

Degrees

  • High School Diploma
  • Bachelor of Science

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