Technical Communicator/ Coordinator.
For the last seven years I've held a position in our technical services department as a technical communicator/coordinator. My main duty is managing the PIP/PSP program within Walker Machinery, managing certain test iron as well as field follow machines, I also assist our technicians and customers solve machine health issues.
Power System Field Service Technician
Prior to taking my current position i was a field service technician in our power systems department.
Before coming to Walker I worked for Gregory Poole Equipment Company in Raleigh NC as a power system field service tech.
I have completed many training classes both in house and at the Caterpillar factory.
I have completed the Dale Carnegie Class on Public Speaking
I am certified for above ground mining as well as a mine certified electric in low medium and high voltage both above and underground
I manage the PIP/PSP program for Walker Machinery. I have a full time technician as well as other technicians that are assigned to complete the PIP programs as they are released from the factory.
I manage certain test iron, components that are given to us from the factory to install on customers machines to validate before going to production.
I help our field service technicians as well as customers solve machine health issues.
I managed the D7E electric drive dozer program. We received two proto type machines and i worked with the factory and our technicians to validate pre production machines.
I was a field service technician in Walker Engine Power division. WHen i first joined Walker i was the primary response technician for emergency generator call outs. I completed troubleshooting and repairs, installed new gensets including paralleling systems. Preventative maintenance programs. I Served customers for Wv, Va,Ohio and Ky.
While at Gregory Poole I was a generator field service technician responsible for emergency call out for troubleshooting and repair of generators, Before taking the role of EPG tech i managed the preventative maintenance program.
Attended a two year course while through the high school. Received a certificate for this course.
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