Customer Service Representative looking for a leadership opportunity who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Promoted to High Balance Risk Mitigation in 2010 and Role Model Representative(RMR) in 2011 with T-Mobile
Promoted to Cancellation Department in 2003 with ADT Security Services
Displayed courtesy and strong interpersonal skills with all customer interactions.
Provided thorough support and problem resolution for customers.
Support customers with on line billing and account issues.
Helped customers track and ship packages, responding to an average of 50+ calls per day.
Assisted a team of 30 people to remodel the entire store within a 90 day deadline. When above duties were finished I stocked merchandise in specific departments as assigned
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