technical author resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary
Experienced professional with a history of working closely with clients to provide excellent customer service. Able to communicate well with a variety of internal and external customers – and in a timely and professional manner. Experienced in the print publication and online media industry. I am comfortable managing multiple projects, coordinating schedules, and working with teams. Active in overseeing projects for clients and serving as a project manager when appropriate. Skilled at establishing process documentation and best practices for key processes. Adept at handling all aspects of managing written and graphical content for production. Strongly skilled in InDesign, Photoshop, Illustrator Dreamweaver, Adobe, XML, HTML and Microsoft Office. Exceptional attention to detail and proven ability to proof and edit content. Flexible and can adapt, team player, customer-centric and can change quickly and easily. Ability to follow directions. Strong work ethic. Can learn new tasks and software quickly.
  • Microsoft Office (20+ years), Microsoft 365, Microsoft Exchange Server 2013 (6 years), 3Mac OS (20 Years), Windows (20 Years), Adobe
  • Creative Suite (20+ years), Web Design (8 years), Graphic Design (20 years), Web Development (8 years), CSS (8 years) Account
  • Management (8 years), Illustrator (20 years), Typography (20 years), Photography (2 years), Marketing (15 years), Social Media
  • Marketing (6 years), E-Commerce (8 years), Art Direction (5 years), Web & Content Management (Dreamweaver, HTML, Infor
  • Distribution SX.e, GUI, Storefront (8 years), XML (4 years), Arbortext Editor (4 years)), SDL (4 years), SDL LiveContent Architect
Work History
01/2018 to Current
Technical Author Cyient Windsor, CT, USA
  • Responsible for producing written and visual materials for FCA, Subaru, Toyota, Forest River, Nissan, and Infini Owner Manuals, Quick
  • Reference Guides, Warranties, and Technical publications
  • Collaborate with subject matter specialists
  • Create digital and printed material for the client
  • Created new and revised publication’s in Arbortext and Content Management System (CMS) in SDL LiveContent Architect
  • Document, organize, and maintain the client's information cycle
  • Standardize content across platforms and media
  • Manage the production and publishing of documentation
  • Assist in drafting, proofing, and editing material prepared by other writers or staff
  • Troubleshoot XML content, graphics, and computer issues
  • Write and update manuals based on customer's specifications
  • Ensured all documents created or updated are clear, concise, professional, and correct
  • Managed the production and publishing of documentation.
01/2008 to 01/2018
Web Content Specialist / IT Assistant Manager Intapp Miami, FL, USA
  • Responsible for creating all digital marketing content including graphic design assets, website content, social media, videos
  • Developed digital marketing campaigns and managed social media
  • Assistant Manager for IT Dept
  • Web content and management: Designed and launched multiple new websites
  • Wrote web content, created graphics, images, videos
  • Update and manage all website content
  • Graphic Design: Perform a lead role in the design and production of print, brand identity, multimedia, and web design
  • Social Media: Create content and manage social media
  • Manage social media advertising to increase following on multiple social media sites
  • Email: Create email marketing campaigns that increased leads, Google reviews, and sales
  • Videography: Produced, shot, and edited videos for website and social media
  • E-Commerce: Manage content and orders
  • Update and troubleshoot software
  • IT: Management of database system
  • Assists in troubleshooting networks, phone systems & databases
  • Installed and configure hardware, software, and network across 18 branches
  • Manage thin-clients in 18 branches
  • Work on Mac OS & Windows platforms
  • Managed G-mail for the company.
09/2004 to 12/2007
Technical Writer EDS City, STATE, USA
  • Developed accurate content and published up-to-date information for all GM domestic and export vehicles' owner manual sold in
  • North America, Brazil, Europe, Korea/Japan/China, and Mideast for 2004-2008 vehicles
  • Collaborated with engineers and content experts
  • Built strong relationships with clients and internal departments
  • Ensured all documents created or updated are clear, concise, professional, and correct
  • Managed the production and publishing of documentation
  • Wrote and updated manuals based on customer's specifications.
Expected in 1997 to to
Bachelor of fine Arts: Graphic Communications
Northern Michigan University - Marquette, Michigan

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Resume Overview

School Attended

  • Northern Michigan University

Job Titles Held:

  • Technical Author
  • Web Content Specialist / IT Assistant Manager
  • Technical Writer


  • Bachelor of fine Arts

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