Highly motivated and skilled information technology professional seeks rewarding career advancement within dynamic organization that welcomes fresh ideas, initiative, dedication, and experience. Exceptional ability to work under high pressure, offering 12+ years of systems design, development, troubleshooting and management.
Technical Application Analysts January 2012 to February 2014Company Name － City, State
Advised, assisted, and trained customers in the operation and administration of clinical & physician software in healthcare environment.
Key player in the migration steps, coordination, and script testing for MU Stage II, ICD-9 to ICD-10 conversion through-out enterprise level.
Collaborated with customers and various stakeholders to enhance work-flow methodologies and tools for the various roles in the Emergency Department.
Maintained detailed technical knowledge of Cerner's Firstnet.
Provided software implementation, support, and training for emergency personnel through-out all Memorial Hermann's hospital.
Technical Support July 2011 to January 2012Company Name － City, State
Administration of Citrix farm, assisted in development of 100 + terminal connections and 5000 desktop end-users.
Developed and managed various middleware applications to monitor the network and its changes.
Projects included DHCP reservations, Trend Implementation roll-outs, negotiated end-users service agreements and new software contracts.
Performed administrative work in the operation of an instructional and skills assessment laboratories with human like simulations (Laerdal and SimMan mannequins).
Implemented EMS SIMULATION for audio/video and project designs for faculty and staff.
Office Manager July 2008 to June 2010Company Name － City, State
Established and maintained relationships with physicians, key leaders, influencing physicians, and insurance providers to assist with customer needs.
Planned, implemented and administered all sales and marketing programs.
Initiated case files, obtained and ordered all medical records, monitored the case status, and prepared cases to send out for the demands to insurance companies.
Managed a small law firm that handled workers compensation, personal injury, and criminal cases.
Negotiated client claims with insurance companies, medical providers, clients, and attorneys.
Supervised work detail of several paralegals, legal assistants, secretaries and receptionists.
System Analysts/Server Administrator May 2001 to October 2008Company Name － City, State
Completely managed, implemented and troubleshoot several domains with Citrix environments in a clinical setting.
Microsoft Windows 2000/2003 Centralize Active Directory Security and Maintenance.
Active Directory security using monitoring applications, Server build and deployment upgrade of the existing Citrix environment to pre-production.
Citrix research and implementation with printing.
Research and development, design, build, administer and troubleshoot servers, domains and networks.
Coordinated testing of pre-development lab with different applications, Novell administration, Virus remediation using Trend and other products.
Spearhead several projects and managed software evaluations, assessments and application configuration.
Business analysis with light technical writing implementation.
Enterprise support of several healthcare software applications.
Supervised the coordination of a new data center.
Quality Assurance Representative June 2000 to April 2001Company Name － City, State
Applied system analysis tools and utilities to resolve issues with a high demand in a fast past environment.
Responsible for documenting testing outcomes of new Citrix fixes, patches and updates prior to full implementation into Citrix production server farm.
Communicated on a daily basis with stakeholders and other end-users of new issues with installing application on server farm.
Bachelor of Science : Information Systems Technology SupervisionUniversity of Houston － City, State
Minor in Supervision
Dean's list for GPA of 3.5 or above
HIPPA PROFESSIONAL CERTIFICATES MCP) Microsoft Certified Professional (Certified by Microsoft) MCSA) Microsoft Certified Professional Administrator (Certified by Microsoft) MCSE) Microsoft Certified Software Engineer 2008(Certified by Microsoft) CCA) Citrix Certified Administrator (Certified by Citrix)
T-Systems Emergency Department Documentation (EMR) Cerner Millennium mPages course 2013 from Cerner Cerner Millennium XR 2013 Course from Cerner Cerner's FirstNet-Fundamentals Course 2012 from Cerner Cerner's FirstNet- Technical Course 2012 from Cerner
Active Directory, Administrative, business analysis, Change Management, Citrix Certified Administrator, Hardware installation, contracts, contract negotiation, DHCP, Disaster Recovery, Help Desk, ICD-9, ICD-10, marketing, Microsoft Certified Professional, MCSE, Microsoft Windows 2000, migration, personnel, policy development, research, risk management, sales, server configuration, mannequin simulations, system analysis, technical writing, customer service
Law office: enthusiastic people person, advanced problem-solving, great organizational skills
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University of Houston
Job Titles Held:
Technical Application Analysts
System Analysts/Server Administrator
Quality Assurance Representative
Bachelor of Science : Information Systems Technology Supervision
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