Technical Analyst and VPN Deployment Specialist providing superior technical support for networking issues within all industries. Expert in leading teams to achieve shared goals and objectives. Skilled in quickly addressing various problems and seeking expeditive resolution. Professional with Office and Monitoring systems.
To install and maintain VPN solutions for corporate networks. Responded to all client requests for technical support by phone, email and the inter-office chat service. Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Have been awarded "Quality Customer Service" Award multiple times.
Have been commended for decisive actions in critical scenarios.
Have taken over as supervisor multiple times to fill in a management role.
Maintained company servers, computers, printers, cables and other equipment. Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
Exceeded customer satisfaction by adapting to frequent changes in work environment. Unloaded and loaded delivery trucks at a moments notice. Obtained 10 Key certification to increase accuracies of tracking packages within Fed Ex facilities.
Assisted IT personnel whenever possible installing Network cabling.
Coursework in Information Technology. Coursework in Risk and Opportunity Management. Still Attending...
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