technical administrator service coordinator resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Highly skilled, ambitious, and motivated candidate with many years of experience supporting multi-level chief executives looking to secure a long-term position. As an analytical problem solver I am hard working, dedicated, and possess the ability to acquire new skills. I have a proven record of accomplishment in the areas of accounting, budgeting, continuous improvement, customer relations, scheduling, coordinating and general office operations which will be an advantage to any company I work for.
  • Six Sigma Green Belt certified.
  • Worked closely with management team to conduct trend analysis of request requirements to decrease time to resolve, improve decision planning, and meeting service level agreements with consistency.
  • Developed queries and reports for management and provided analytical support and recommendations as necessary.
  • Evaluated and presented data results in a manner that would be an impact and concise for management to understand.
  • Coordinated with project teams in developing reporting and enhancement tools to improve performance management processes.
  • Published reports to SharePoint sites to show various reports generated from Excel pivot tables.
  • Reviewed, updated, and enhanced weekly, monthly, and annual detailed management information reports.
  • Responded to ad hoc reporting requests from various organizational teams.
  • Acted as liaison between business units and support team to develop, distribute and modify reports  
  • Highly organized and detail oriented. n  Hard working, self motivated, and ethically discreet.
  • Compile and organize complex contracts and agreements.
  • Ability to multi-task, prioritize, and meet deadlines consistently.
  • Communicate effectively; orally and in writing.
  • Ability to summarize and document complex business oriented discussions.
  • Interact professionally with Executive and Chief Officer Level Administrators.
  • Capable of working independently with little supervision.
Bachelor of Arts: , Expected in 1993 to California State University of Fullerton - Fullerton, CA
MBA: , Expected in 2013 to University of Phoenix - Yorba Linda, CA
Technical Administrator/Service Coordinator, 09/2013 to Current
University Of Colorado BoulderBoulder, CO,
  • Operational Point of Contact for internal customers to ensure timely troubleshooting and resolution to incident requests, infrastructure events, or service restorations.
  • Manage Remedy On Demand ticketing queues for technical groups based upon skill and availability Project related reporting and meeting facilitator Provide coordination of services to ensure an adherence to established client Service Level Agreement time lines.
  • Accountable for daily, weekly, and monthly statistical and historical trending reports.
Assistant to Engineering Director/Deputy Emergency Management Coordinator, 01/2011 to 07/2013
Emcor Group, Inc.Youngstown, OH,
  • Provided varied and confidential administrative assistance to the Engineering Director and 15 other staff members.
  • Acted as backup to the Emergency Management Coordinator.
  • Attended monthly and quarterly meetings to assist and represent the District in developing Emergency Management policies and procedures.
  • Assisted in establishing and developing department and organization-wide Emergency Management objectives.
  • Assisted the Executive Secretary in preparing agendas and packets of background materials for committee and Board meetings in accordance with the Brown Act.
  • Developed and implemented a system to track water consumption for efficiency use and cost savings measures.
  • Implemented a budget tracking system.
  • Reviewed documents for completeness, accuracy, grammar, format, and correct spelling.
  • Processed all backflow prevention device field testing and maintenance reports.
  • Input all new devices.
  • Responsible for sending, via bulk mail, monthly test notices and following up on non-compliance reports.
Professional Assistant, 08/2010 to 01/2011
StratasysPhoenix, AZ,
  • Assisted multiple Real Estate Valuation Associate team members in completing engagements on time, efficiently, and with high quality.
  • Assisted in the production of client deliverables and other materials.
  • Downloaded and organized work data and work files.
  • Printed and distributed files to appropriate team members.
  • Tracked and documented the status of on-going projects.
  • Assisted managers with time/expense budgeting.
  • Ensured final work files were stored in compliance with industry regulations.
Project Coordinator/Administrative Assistant, 04/2007 to 08/2010
Orange County Fire Authority/Sapphire TechnologiesCity, STATE,
  • Participated in the development and documentation of a multi-million dollar annual technology budget.
  • Developed, implemented, and maintained processes and procedures for budget and invoice processing, tracking, reconciliation, and filing.
  • Provided organization-wide technical support for use and application of complex excel spreadsheets including development of multi-layered, linked excel budget and invoice tracking systems.
  • Participated in Business Needs Assessment workshops with multiple sections of the organization to document and assist with the implementation of SharePoint.
  • Records Management/Administration to include, but not limited to Contracts, Agreements, Purchase Requisitions, Purchase Orders, Blanket Orders as well as Cal Card Statements.
  • IT Governance Program Administration, which included document gathering, processing, and publication to SharePoint team sites.
  • Coordinated and acted as scribe for Staff Meetings, IT Governance Meetings, and Project related meetings live, on screen for interactive feedback with participants.
  • Setup and facilitation of live and on-line meetings and webinars for Local and Regional programs.
  • Provided administrative and analytical support to the IT Director, 4 IT Assistant Managers, and in excess of 30 staff members.
  • Special Projects as needed.
Office Manager, 2006 to 11/2006
Cal State FullertonCity, STATE,
  • Entrusted with the processes and procedures of the front office of Disabled Student Services.
  • Provided administrative/clerical support to the Director and all other staff members.
  • Managed and coordinated the confidential intake process of new students with disabilities.
  • Responsible for hiring and training new student employees, work flow management and coordination, budget reports, timekeeping/payroll related functions and purchasing.

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Resume Overview

School Attended

  • California State University of Fullerton
  • University of Phoenix

Job Titles Held:

  • Technical Administrator/Service Coordinator
  • Assistant to Engineering Director/Deputy Emergency Management Coordinator
  • Professional Assistant
  • Project Coordinator/Administrative Assistant
  • Office Manager


  • Bachelor of Arts
  • MBA

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