Cross-trained and provided back-up for other customer service representatives when needed.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed merchandise returns and exchanges.
Worked as a team member performing cashier duties, product assistance and cleaning.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Developed effective relationships with all call center departments through clear communication.
Worked on POS back up systems
Set up and monitored testing for new and improved printers.
Trained new employees and explained protocols clearly and efficiently
Demonstrated mastery of customer service call script within specified timeframes
Led the selection and implementation of a new phone system.
Provided thorough support and problem resolution for customers.
Manually created shipments, assigned carriers and dispatched shipments.
Acted as a liaison between logistics, carriers and customers.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Diagnosed network problems involving a combination of hardware, software, power and communications issues.
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