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Tech Support Representative Resume Example

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TECH SUPPORT REPRESENTATIVE
Summary

I am a loyal and hard working professional with years of management, training and customer service experience. I have a consistent work history along with a military background and I'm driven to excel in everything that I do. I am forward-thinking and offer excellent problem solving, communication, team building, and multitasking abilities.

Skills
  • Consistent work history
  • Data entry
  • Troubleshooting
  • Labor management
  • Task delegation
  • Leadership
  • Inventory management
  • Blueprint reading and interpretation
  • Proficiency with mechanical and electric tools
  • Schematics reading
  • Customer service skills
  • Organizational strengths
  • Quality control
  • Heavy equipment operation
  • Equipment calibration
  • Confidentiality
  • Military experience
Experience
Tech Support Representative / Company Name - City, State11/2019 - 02/2020
  • Observed system functioning and entered commands to test different areas of operations.
  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Multitasked across systems and applications and resolved broad range of technical issues.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Leveraged tools, resources and company procedures to address and diagnose problems.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Market Manager / Company Name - City, State12/2008 - 11/2019
  • Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Oversaw and mentored business development personnel to optimize performance.
  • Managed inventory and detailed ordering to reduce shrink.
  • Schedule making for three departments for labor efficiency and coverage during peak hours.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Leveraged industry trends and competitive analyses to improve marketing campaign performance.
Journeyman Meat Cutter / Company Name - City, State09/2006 - 12/2008
  • Kept detailed records of meat cuts to ensure accurate inventories.
  • Properly stored meat to decrease waste and increase product freshness span.
  • Trained new employees on cleanliness, client interactions and various types of meat cuts.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Created eye-catching merchandise displays to entice customers into store.
  • Unloaded, downstacked, and organized frozen and fresh shipment to assure proper rotation of product.
  • Reviewed blueprints, drawings and other specifications to fully understand project expectations.
Aviation Electronics Technician / Company Name - City, State02/2003 - 11/2005
  • Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
  • Performed preventative and corrective maintenance on aviation electronic components supported by conventional and automatic test equipment. We maintained and repaired electronic components for weapons firing systems, communications, radar, navigation, antisubmarine warfare sensors, electronic warfare, data link, and tactical displays.
  • Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
  • Planned work and determined appropriate tools and equipment.
  • Verified that machine setups conformed to specs.
  • Reviewed work orders and communicated with prior shift to assess work needs for day.
  • Reviewed project drawings to perform installation activities according to specifications.
  • Maintained record accuracy by using work order reporting system.
  • Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
  • Operated testing tools and gauges, including ohmmeters, ammeters and time domain reflectometers.
  • Kept supervisor informed of job progress and material requirements
  • Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
Education and Training
Hunter Huss High School - City05/1995High School Diploma
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Resume Overview

School Attended

  • Hunter Huss High School

Job Titles Held:

  • Tech Support Representative
  • Market Manager
  • Journeyman Meat Cutter
  • Aviation Electronics Technician

Degrees

  • Hunter Huss High School - City 05/1995 High School Diploma

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