Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Properly directed inbound calls in phone queues to improve call flow.
Input Data Information
Directed Customer to other departments
Member of Business Club, Member of the Dance Team
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