Skilled tech support advisor committed to addressing customer concerns with speed, accuracy and professionalism.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 14 calls in queue per minute.
Moved from the Apple account over to the State of Georgia account where my duties entailed basic troubleshooting on windows OS computers aiding state employees with password resets and unlocks on emails accounts and network passwords to secure vital records
Spent time working for Apple as a tech support advisor aiding customers with resting passwords and troubleshooting issues on IOS devices such as iPhones iPads and so on
Demonstrated mastery of customer service call script within specified timeframes.
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