Skilled with great customer service and committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Managed call flow with up to 200+ calls in queue per minute.
I help trouble shoot lawn garden and exercise equipment as well as house hold items when they are not working properly and if I am unable to resolve it over the phone I schedule a field tech to resolve the customers issue
I did everything from answering the phones, managing the register, cash office, mark downs, fitting room, stock room as well as anything else my fellow team members needed help with.
I set up new comcast customers with plans that they are already interested in and I would run a credit check with their ssn to see if a depsit is required before setting up the service
I worked with customers to answer questinos about their verizon wireless accounts, bills and charges.
I cleaned and prepped both the bar and snack bar areas. I accepted the food deliveries as well as put the items away in a clean and tidy manner. I washed the dishes. cooked food orders and made the drink orders. counted the drawer after every shift. anything that was needed from me in those areas I made sure i was there
I tracked packages, schedule pickups, ordered supplies for companies and made claims for loss/damaged/broken items.
I answered the phone, greeted customers, seated the customers, managed the register and credit card machine, packed the food orders and assisted the bussers if needed.
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