teamlead resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Multi-talented customer oriented women consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
First Aid/CPR
Team building
Operational improvement
Supervision
Project organization
Organization
Team management
MS Office
Power equipment
Budgets
Problem resolution
Business operations
Relationship development
Customer service
Communications
Work History
08/2016 to 06/2020
TeamleadFedex Cross Border – Tolleson, AZ,
Resolved customer and team problems, improved operations and provided exceptional client support.
Saved $200 by implementing cost-saving initiatives that addressed long-standing problems.
Increased customer satisfaction by resolving all issues.
Handled all customer calls thru out the day to address customer inquiries and concerns.
Worked with customers to understand needs and provide excellent service.
Drove operational improvements which resulted in savings and improved profit margins.
Developed team communications and information for shift and store meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Monitored social media and online sources for industry trends.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
05/2004 to 08/2007
Assistant ManagerTuff Shed, Inc. – Salt Lake City, UT,
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored employee performance and developed improvement plans.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Coached team on effective upselling and cross-selling methods.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Applied customer feedback to develop process improvements and support long-term business needs.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Onboarded new employees, including training, mentoring and new hire documentation.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Provided current employees options for additional training opportunities.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Assisted Manager in interview process of prospective employees and provided feedback.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Supervised and evaluated staff of 35 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Assessed workloads to meet seasonal fluctuation needs.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
04/2003 to 08/2007
Custer Service ManagerTarget – City, STATE,
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Developed team communications and information for all meetings.
Increased customer satisfaction by resolving [Product or Service] issues.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Resolved customer and team problems, improved operations and provided exceptional client support.
Cash office and Deposited
Education
Expected in to to
Associate of Science: Nursing ITT Technical Institute - Akron - Akron, Ohio, GPA:
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