Team Manager Sys OPS Main & Mid Resume Example Bank Of America

TEAM MANAGER-SYS OPS MAIN & MID

Profile

Results-driven Network Administrator with experience in back-end programming, relational databases and development/maintenance of complete critical systems and with experience in managing both large complex projects and driving productivity and process improvements. Unique blend of 24 plus years experience in employee engagement/satisfaction success coupled with multiple facets of back office operations, call center, banking center, ATM expertise, Hardware, Software, Applications Configuration, Banking technology, Project management, Test Automation, Business Continuity, Test Planning, Business Analysis, Production scheduling, Defect management, Monitoring, Production Support and excellent customer service skills and ability to work in a fast-paced changing environment. Have strong track record of success across diverse roles.

Core Qualifications

Strong analytical skills
Cross-tier components implementation
Local remoter systems support
Patch management
Project management
Strong collaborative skills
Document management
Capacity and scalability planning
Optimizing and performance tuning
Testing
Excellent problem solving skills
Technical help desk experience
Programming and design skills
Network asset management
Network penetration testing
Capacity and scalability planning

Technical Skills

Skills		Experience		Total Years		Last Used
Windows, Unix, Linux, VMWare

Professional Experience

Team Manager-Sys OPS Main & Mid
January 2008 to January 2008Bank of America － Saint Louis, Missouri

Promoted to Vice President\ CNSLT - APPS PROG
Decisions making, Team leader, Motivating & encouraging team to take ownership of the incident & achieve customer satisfaction.
Leading multiple projects and plan, organize, communicate, guide and motivate teams/LOB in successful completion and delivery of projects.
Full responsibility to correct all type of network problem within the Network, Windows 2003/2008 server and SQL 2005/2008/2012 Database Server.
Leading and supporting Yearly Business Continuity exercises.
Giving suggestions on more enhancements of the project which suits the company for better performance and user convenience.
Taking ownership of service request of customer and resolution
Creating Test scripts and implementation plan for system support teams
Help teams in installing software and configuring applications within various systems.
Managing projects in efficient manner to maintain a clear communication channel between clients, LOB and development teams.
Supporting and working on several projects to increase system availability.
Adding more automation to the system to help LOB and customers support.
Provide On-call support to Gasper System Team 24/7
Promoted to Assistant Vice President\Team Manager-Sys OPS Main & Mid
Responsibilities include upgrade Software, Configure Hardware. Provide all possibilities to run the application smoothly due to sensitivity of the work level.
Full responsibility to correct all type of network problem within the LAN Server (Windows 2000 Advance server) and The Gasper4 system (SQL 2000 Database Sever).
Support remote users using Citrix Meta frame XP Farm Server. The ATM Network opens 24 Hours a day and seven days a week working environment.
Monitor applications, identify problem and provide proper diagnosis/guidance to ensure uninterrupted service through the use of diagnostic hardware.
Work with ATM design and installation group.
Supervise department personnel, departmental procedure and documentation.
Trainer and optimization of applications/ systems. Add/Delete ATMs within Tandem Base24 application.
Maintenance of Gasper4 system and produce/supply important management reports.
Assisting in maintenance of the online (ATM) operating system (Tandem Base24). Assisting the Fleet Bank Branch ATM coordinators to clears the ATM problems. Work with different vendors for the ATMs maintenance.
Provide On-call support to Gasper System, ANS, AMAC Teams 24/7

Infrastructure Engineer
January 2000 to January 2004Fleet Boston Financial － Albany, New York

Promoted to Infrastructure Engineer
Coordinate efforts between ATM Design and Installation, Fleet Network Provisioning and Vendor Management to ensure maximum ATM availability during ATM installs, changes and removals
Interact with Software Distribution, Cash settlement, ATM Design and Installation and Deposit processing teams to maintain and modify system definitions in ATM Base 24 software application for over 3,400 records
Maintain all procedures and online documentation for Business Resumption and Disaster Recovery
Provide monthly reports to senior management on system additions, changes and ATM availability
Evaluate issues that impact customer service and advise Department Manager on methods to improve customer service
Change Management Representative for all types of projects that may adversely affect ATM availability
Department liaison between ATM Operations staff and Data Security department to insure proper security procedures
Assist Application Development and Programming team (Base 24) with various software and hardware upgrades as needed
Provide technical expertise and support for ATM Operations Shift-leaders in complex problem solving situations
Represent Department Manager in meetings, conference calls and travel to various locations within the Fleet Boston footprint when necessary
Provide On-call support to ATM Network 24/7

Technical Lead Operator
January 1996 to January 2000Fleet Bank － Albany, New York

Promoted to System Administrator
Introduced Windows 95, 98, 2000 technology and SQL 2000 database. Most of the applications were migrated within Windows environment.
Support Global Technology Solution to migrate all system.
Support vendor management LOB to increase ATM and banking centers system Availability and risk management
Upgrade Software, Configure Hardware. Provide all possibilities to run the application smoothly due to sensitivity of the work level. Full responsibility to correct all type of network problem within the LAN Server (Novell NetWare 4.0) and The Gasper4 system automated.
Acquired experience coordinating efforts of in-house and external personnel working to provide maximum system uptime
Developed skills necessary for managing changes to system applications
Revised and maintained all procedures and documentation for ATM Technical Group
Coordinate efforts between ATM Design and Installation, Fleet Network Provisioning and Vendor Management to ensure maximum ATM availability with respect to ATM installs, changes and removals
Monitor Network status for Host Link and Credit Card interchanges (NYCE, VISA, MasterCard, FDR)
Maintain and modify system definitions in ATM Base 24 software application for over 2000 records
Promoted to Senior Technical Operations Specialist
Expanded supervisory responsibility for managing Help Desk staff in high pressure problem solving environment
Learned all aspects of managing ATM installations for entire Fleet footprint
Assisted team leader in managing ATM installation procedures in proprietary software application
Monitor applications, identify problem and provide proper diagnosis/guidance to ensure uninterrupted service through the use of diagnostic hardware.
Provided ATM hardware training support for ATM operations staff
24/7 On-Call assistance for departmental operators
Promoted to Technical Operations Specialist I and Technical Operations Specialist II
Assumed supervisory responsibility of departmental Operators
Team Leader for TQM (Total Quality Management) team within ATM department
Managed installation of new Gasper monitoring system for ATM Network (including software, hardware and more than 2000 data records)
Maximized network uptime by managing new proprietary system software (Gasper) designed to monitor ATM Network fault notifications
Resolved day to day problems referred by ATM vendors and staff via daily conference calls
Monitored procedures and refined processes in fast-paced Help Desk environment
Coordinated weekly Total Quality Management (TQM) meetings within department
Promoted to Technical Lead Operator
Working on day to day problems referred by ATM vendors and staff via daily conference calls
Monitored procedures and refined processes in fast-paced Help Desk environment
Monitor Gasper, Base24 and In house use applications, identify problem and provide proper diagnosis to ATM Network Operation
Provide Gasper system and ATM availability to Managements and LOB

Operator, ATM Operations
September 1990 to August 1991Norstar Bank Albany － Albany, New York

Senior Data entry Operator/S4000 Operator
July 1989 to August 1990NY TAX DEPT － Albany, NY1989 - 1990

Education

Bachelor's : ScienceBachelor's Degree in Science (BSC) September - 1980

Associate's : FSCAssociate's Degree/College Diploma (FSC) May - 1978

High School Diploma : MarchHigh School Diploma March - 1976 Certificate of Achievement Data Training Program (Computer Sciences Corporation) Certificate of Achievement Operation and System Administrator (Gasper Corporation) Certificate of Completion Lotus Notes (Computer Visions) Certificate of Completion Desktop O/S Support Skills- Win.95 & NT4, Win-XP (Computer Visions) Certificate of Completion Access 97 and 2000 (Computer Visions)

Professional Affiliations

Volunteer different nonprofit organizations to help in area when needed (Habitat for Humanity etc)

Accomplishments

Bank of America "Platinum Award, Silver Award, Bronze Award, Gold Start Awards winner and several Spirit and Global Recognitions received from peers and LOB during last 4 years. (2010 - 2014)
Rock Star Award 2008 from Channel Technology and 2009 CSBB Technology & Operations September Top Performers on Baker's Best list
Fleet Bank's "Gold Star" recognition award from peers within the Design and Installation group for "going the extra mile to help resolve issues that would have greatly impacted our ATM Customers" (2003)
Merit Award for outstanding contribution for successful completion of Core, Targeted Marketing Campaign and Swan (ICE) consolidation projects ahead of deadline (2002)
Merit Award for outstanding contribution during Y2K transition (2000)
Twenty Seven (27) Successful Moments Awards presented by Fleet Management for recognition of efforts deemed to be above and beyond the scope of normal duties (2001 - 2004)

Certifications

Certificate of Achievement Data Training Program (Computer Sciences Corporation) Certificate of Achievement Operation and System Administrator (Gasper Corporation) Certificate of Completion Lotus Notes (Computer Visions) Certificate of Completion Access 97 and 2000 (Computer Visions) Certificate of Completion NetWare Systems Administration (Computer Visions) Certificate of Achievement Administering Microsoft Windows (Microsoft Certified Technical Education Center) Certificate of Achievement Networking Concepts (Mentor Services Corporation) Certificate of Achievement Gasper4 System (Gasper Corp) trained Hardware/ Software and Administrator Systems/Software Expertise Windows XP/7 Server 2003/2008 SQL 2005/2012 Citrix Presentation Oracle 10\11g Microsoft Outlook Microsoft Excel Microsoft Word Microsoft Project MS Note Gasper System BASE24\Tandem IIS Admin System Admin Maximo HP Quality Center Nexus PPR Tool Agile Methodologies

Skills

Database, Microsoft Windows, Sql, Documentation, Increase, Lan, Network Provisioning, Operations, Provisioning, Vendor Management, Business Continuity, Clients, Managing Projects, Satisfaction, Test Scripts, Windows 2003, Problem Solving, Help Desk, Citrix, Maintenance, Optimization, Tandem, Windows 2000, Application Development, Cash, Change Management, Customer Service, Disaster Recovery, Engineer, Liaison, Receptionist, Retail Sales, Security, Software Distribution, Credit, Credit Card, Netware, Novell, Risk Management, Trading, Windows 95, Total Quality Management, Tqm, Data Entry, Entry Operator, Training, Norstar, Award, Excel, Fleet Management, Iis, Internet Information Services, Marketing, Marketing Campaign, Maximo, Mentor, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Word, Networking, Nexus, Oracle, Oracle 10, Outlook, Systems Administration, Windows Xp, Word, Access, Access 97, Lotus Notes, Ms Access

Resume Overview

Companies Worked For:

Bank of America
Fleet Boston Financial
Fleet Bank
Norstar Bank Albany
NY TAX DEPT

Job Titles Held:

Team Manager-Sys OPS Main & Mid
Infrastructure Engineer
Technical Lead Operator
Operator, ATM Operations
Senior Data entry Operator/S4000 Operator

Degrees

Bachelor's : Science
Associate's : FSC
High School Diploma : March

Team Manager-Sys OPS Main & Mid Resume Example

Resume Score: 90%

Resume Overview

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