OBJECTIVE: Result-oriented professional with demonstrated hands-on experience, seeking a position with a progressive goal oriented company to utilize my exceptional communication skills, swift learning abilities of new trades, and disciplined working techniques. Excellent interpersonal communication skills with the ability to interact with management staff at all levels.
Excellent planner and coordinator
Strong client relations
Advanced Excel spreadsheet functions
Dedicated team player
Exceptional telephone etiquette
Client account management
Consistently meet goals
Team Leader – Dedicated Accounts Team, 10/2011 to Current Travisa Visa Services – Washington, DC
Having joined the company as a
Consultant, I was promoted to a Senior Consultant, and shortly after to a Team
Current responsibilities include: I
manage a team of four consultants, monitor daily workload and guide them in
performing daily duties as well as responding and resolving customer queries.
Communicate as needed with clients, embassy staff and the US State Department
representatives to ensure deadlines are met within operational protocol.
Research entry requirements for US and foreign nationals for travel
Investigate and resolve problems sustained by consultants. Ensure
system updates are communicated to the technical departments and management.
Perform crosscheck for quality control purposes to ensure that information is
accurate and complies with government and consular policy and procedures.
Assist in training new consultants and embassy liaisons.
Volunteer evaluator for the Future Leaders Exchange (FLEX) and National Security Language Initiative for Youth programs., 01/2011 to 09/2011 American Councils for International Education – Washington, DC
Volunteer evaluator for the Future Leaders Exchange (FLEX) and National
Security Language Initiative for Youth programs.
involved evaluating scholarship applications of high
school students from the U.S. and foreign countries.
Student Ambassador, 07/2010 to 05/2011 The University of the District of Columbia Community College – Washington, DC
and implemented community events, performed various administrative duties. Welcomed
visitors, answered multi-line phones, assisted callers with general questions.
support to staff during advising and registration periods. Supported admissions
process and special projects, managed crowd control, served as a campus tour
guide to prospective students.
Administrative/ Travel Manager, 02/2003 to 08/2007 Juventa-Tours – Saratov, Russia
involved managing wide range of administrative details with confidentiality,
discretion, and appropriate sense of urgency.
Conducted consultations with
clients in person, over the phone, via email; prepared visa packages and
related paperwork, and prepared travel packages.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Participated in familiarization trips abroad, researched new
travel opportunities and developed marketing strategies.
Optimized and managed research and development spending through collaboration with key business leaders.
Analyzed and researched reporting issues to improve accounting operations procedures.
High School Diploma: 1998 Saratov High School #87 - Rockville, MD
MBA: Bachelors and Masters Degrees in Law, 2003 Saratov State Academy of Law - Saratov, Russia
BBA: Bachelors Degree with Honors in English Studies, 2007 Saratov State University - Saratov, Russia
Associate of Arts: Associates Degree in Business Technology, 2011 The University of the District of Columbia - Washington, DC Member of Phi Theta Kappa Honor Society 4.0 GPA
Phi Theta Kappa International Honor Society,
Member Dean's List
EverFi Certification in Financial
The EverFi Financial Literacy Platform
Public Access Corporation of the District of Columbia,
The University of the District of Columbia Community College
Saratov High School #87
Saratov State Academy of Law
Saratov State University
The University of the District of Columbia
Job Titles Held:
Team Leader – Dedicated Accounts Team
Volunteer evaluator for the Future Leaders Exchange (FLEX) and National Security Language Initiative for Youth programs.
Administrative/ Travel Manager
High School Diploma : 1998 MBA : Bachelors and Masters Degrees in Law , 2003 BBA : Bachelors Degree with Honors in English Studies , 2007 Associate of Arts : Associates Degree in Business Technology , 2011
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