Skilled Team Leader committed to addressing internal and external customer concerns with speed, accuracy and professionalism. Many years of customer service experience as well as training and supervising a team of employees.
Computed Data Reports
Started as an agent working on domestic and international reservations for a variety of corporate clients.
Proficient in Sabre, Excel, Resolve, PMC, Symphonie Express, Moxie, Microsoft Word, and Outlook. Have worked on Apollo as well, however it was many years ago.
Provide excellent customer service to retain clients. Assist in training and support for co-workers.
Volunteer for projects to increase my skills.
Created new processes for increasing productivity and customer satisfaction.
Continue training to stay up to date on best practices for the industry.
Developed excellent working relationships with both internal and external customers.
Made domestic and international reservations on Apollo for Michigan State University.
Trained new employees and assisted in resolving customer service issues.
Attended travel school to learn Sabre system and travel industry rules and regulations along with coding and formats for Sabre.
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