Call Center Supervisor well versed in support of agents handling high call volume. Offering problem solving, effective personnel and workflow management. Superior computer skills and telephone etiquette.
Was promoted to Supervisor in less than a year at both call centers. I am SNUG certified. I maintained call scores above 90% for over 6 years.
Ran reports and supplied data to fulfill customer report requirements.Developed effective relationships with all call center departments through clear communication.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Trained staff on how to improve customer interactions.Assisted with the development of the call center's operations, quality and training processes.Led a team of representatives to increase call center productivity and profitability.
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