team leader resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

  • Evaluating Employee Work
  • Problem-Solving
  • Verbal and Written Communication
  • Documentation and Reporting
  • Staff Training
  • Goal Setting
  • Call Center Operations
  • People Skills
  • Customer Account Management
  • Multitasking and Prioritization
  • Data Entry
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Customer Service
  • Microsoft Office
  • Business Development
  • Promoting Brand and Company Identity
  • Sales and Upselling
Team Leader, 10/2016 - 01/2019
American Red Cross Statewide, OH,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bank Teller, 10/2020 - 01/2021
Monarch Casino Black Hawk Black Hawk, CO,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
Daycare Teacher, 02/2021 - 09/2021
The Sunshine House Early Learning Academy Kernersville, NC,
  • Taught children foundational skills in colors, shapes and letters.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
CNA, 02/2019 - 10/2020
Aspirus Merrill, WI,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices to transport patients.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Customer Service Representative, 01/2021 - 01/2022
Pgim Global Short Duration High Yield Fund, Inc. Virtual Office, TN,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Call Center Customer Service Representative, 03/2022 - Current
La-Z-Boy, Inc. Harrisburg, PA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Implemented additional services to maintain exceptional client service ratings.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.
Education and Training
High School Diploma: , Expected in 05/2019
Pennfoster - Scottsdale, AZ,
Status -
  • 4.0 GPA
: Business, Expected in
Pennfoster - Scottsdale, AZ,
Status -

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Resume Overview

School Attended

  • Pennfoster
  • Pennfoster

Job Titles Held:

  • Team Leader
  • Bank Teller
  • Daycare Teacher
  • CNA
  • Customer Service Representative
  • Call Center Customer Service Representative


  • High School Diploma
  • Some College (No Degree)

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