Experienced professional with strong leadership and relationship-building skills.
Manage 12 employees. Scheduling, time sheet approval, performance plans & reviews. Company Code of Ethics & policy adherence. Multi functional Dept. New Fleet & Merchant Account Setup; Card Services; Internal Mail distribution; Operations Customer Service email box for internal & external Partner requests, inquires, problem research and resolution, account maintenance and product additions. Training and process documentation. Workflow and capacity plan management to meet daily workload demands and SLA requirements. New Private Label and Partner programs, book of business conversions, card program creation, process flow and maintenance. Establish effective internal and external Client relationships.
Inbound Call Center environment. Addressed customer service inquiries in a timely and accurate fashion. Resolved product issues and shared benefits of new technology. Regularly sought opportunities to up sell and add on additional merchandise. Kept abreast of rapidly evolving technology.
Gathered and analyzed data regarding unpaid or denied medical claims within multiple systems. Reviewed medical records for accuracy and timely filing. Outbound calls to Insurance Companies to resolve issues and secure payment according to the patients policy and coverage. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Applied payments, adjustments and denials into medical manager system.
Supervised 5 employees. Greeted customers. Observed diners to anticipate any additional needs and respond to requests. Prompt resolution to Customer complaints to ensure satisfaction in regards to quality of food or service satisfaction and repeat business. Ensured proper cleanliness and safety hazards were maintained in all areas of the restaurant. Cash register & lottery sales.
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