Skilled customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction, committed to addressing customer concerns with speed, accuracy, professionalism, and patience.
Assist world-wide high-value clientèle with precious metal purchases, using the web portal and setting up banking information for transfers. Extremely patient with elderly clients. Continually exceed expectations. Handle sensitive information from clients to activate their accounts. Act as advocate for client with our vendor located in New York. Keep track of all calls/emails using Zen Desk ticket system. Provide follow-up via phone and email.
Assisted network of representatives in servicing nationwide accounts...resolve client issues and assist with any inquiries. Supported overflow calls as well as assist and escalated calls. Persistent, patient and sensitive to client's needs and apprehensions. Powerful telephone skills - able to establish immediate trust and confidence. Provided value-added service to clients by meeting or exceeding their expectations. Proven ability to work independently or on a team. Background includes exceptional customer service, public relations and coaching. Position required heavy emphasis on situations involving escalated calls.
Worked part-time evenings and weekends, along with any days off from full time position at American Express. Responsible for animal care - feeding, walking, and administering medications. Responsible for cleanliness of the hospital/kennel area. Assisted in helping to make clients feel secure in kenneling their pets. Effective team player with strong interpersonal skills. Comfortable taking initiative and working independently.
Sliced meats and cheeses to customers specifications. Hygiene extremely important. Assisted wherever needed within to company. Customer service was a #1 priority.
Ran my own daycare business from home - licensed and bonded. Responsible for all training for business and safety updates required by the State of Maryland.
Continuing education - Currently "attending" online Leadership courses two days per week/six-week courses.
Continuing education in small business and health related topics. Coursework in Business, Marketing and Communications. Also CPR certified.
Extensive customer service, retail and business training. Involved in "work experience" at a local print/copy shop.
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