Skilled Customer Service Representative - committed to addressing customer concerns with speed, accuracy and professionalism.
Customer-focused Representative with a capacity to troubleshoot issues to ensure customer satisfaction.
Resourceful Team Lead who consistently meets and exceeds productivity goals.
Call Center Representative with over 20 years of experience versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skilled trainer - Focused on developing and encouraging the talents and abilities of others.
Worked in a call center environment for over 20 years. I have experience using the SAP and Atlys systems and utilizing multiple systems at the same time. I have been to Alaska to train other agents for Cellular One and I am very good at providing a professional image and representing the company in a positive light. I have been a Team Lead at Customerlink for over 5 years and became a certified training for Centerpoint Energy.
I have been working for Customerlink for over 6 years. I have done outbound sales, taken inbound calls and have been Team Lead for over 5 years. I am a certified trainer for Centerpoint Energy billing, credit and HSP and a certified trainer for Service Mentor. Each training class requires 6-8 weeks of my time which entails being well prepared, having organizational skills, the ability to be make adjustments to the training outline at a moments notice and have lots of patience.
I was a Customer Service Representative and trainer for this company. My responsibilities included but not limited to: setting up payment arrangements, troubleshooting, working in a very fast paced environment with high call volume, multi tasking and working in several different applications at one time. I was in Alaska for 6 months training agents at our sister company GCI on our billing system.
I was an outbound Telemarketer for Fingerhut and was one of the top sales people in the call center.
I worked closely with area doctors and utility companies to dispatch emergency calls and take message after hours. This job required using a switchboard, multi tasking, having good writing and communication skills.
I completed training and maintained an A average. Courses included, hygiene and skin diseases, coloring, cutting and perms, manicures and pedicures.
I attended Duluth East High School and maintained a B average. I was involved in many school activities. I was in the A Capella choir, FCS, AFS and worked two part time jobs after school.
I completed courses in keyboarding, business communications and business economics.
I completed courses in Medical Terminology, Medical Office Procedures, Word Processing, Keyboarding, Anatomy 1 & 2 and Proof Reading.
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