Forward thinking customer success professional with the unique strength to inspire CSMs to achieve their highest sales and customer potential. Innovative thinker who develops strategies to increase customer retention and reduce customer churn.
Created Event Effect Certification from scratch. Event Effect is a customer centric, strategic, in person whiteboarding presentation, designed to create a blueprint on how to expand an account.
Integral in developing new department wide renewal strategy which lead to an increase in 4% increase in renewal dollar rate in 2015
Mentored 4 new sales reps and was instrumental in their high sales performance
Developed new curriculum for new hire onboarding focused on moving from feature selling to storytelling, reactive to strategic and is 100% customer focused.
Managed a portfolio of 20 accounts, generating $750K in revenue per year
Trained all 2015 new hire Account Managers
Successfully implemented 3 sales software programs to a team of over 60 Account Managers
Influential in recruiting and hiring of new members of the Account Management team
Early Renewed 31 customers out of 85 customers up for renewal in 2014
Managed a portfolio of 200 accounts, generating $3M in revenue per year
Attained 111% of 2014 annual quota
Coached 2 newer Account Managers both who finished as high performers, in the top 25%
Took initiative to create a cross-departmental team resulting in quicker resolution of issues facing my customers
Managed a portfolio of 150 accounts, generating $2M in revenue per year.
Top performer in Account Management in 2012
Surpassed 160% of 2012 annual quota
Achieved 123% of 2013 annual quota
Graduated Magna Cum Laude with a 3.8 GPA
Companies Worked For:
Job Titles Held:
Where can I find a Cvent Inc Team Lead - Account Management resume example in Fairfax, Virginia ?
This is an actual resume example of a Team Lead - Account Management who works in the Account Management Industry. LiveCareer has 47604 Account Management resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.