Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully coordinated and prepared client meetings, referrals and renewal of insurance policies for company of approximately 5000+ insureds
Received recognition for multi phone tasking with excellent customer service during quality control monitoring.
Met and exceeded customer satisfaction while guiding clients through difficult insurance claims.
Became State Farm Bank certified and completed several courses on basic State Farm policies and procedures.
Have taken frequent customer service courses throughout my careers within professional client interactions.
Met and accomplished the needs of new clients through thorough knowledge of products, company procedures and utilizing my resources.
Maintained personable client relationships.
Successfully prepared my colleagues and supervisors for client reviews and new client policies.
Assisted stranded policy holders with transportation and basic roadside assistance.
Achieved and became fluent on desired computer systems quickly.
Became lead teacher within six months.
Planned and coordinated all activities for the children while maintaining a creative, fun learning environment.
Kept charts of each individual child's achievements during the day.
Became CPR and First Aide certified.
Attended and obtained child development classes and certifications.
Booked travel for the Federal Government.
Confidently and successfully gained knowledge on policies and procedures for up to 8 Federal Bureau accounts at one time.
Attended customer service seminars and mandatory account training classes and achieved certifications for all.
Successfully maintained a steady call volume within a call center with exemplary service.
Multiple computer systems knowledge within short periods of time.
Maintained and became fluent with current company policies.
Entrusted with, and responsibly handled all government methods of payment for approved travel expenses.
Trained upcoming agents on all accounts.
Senior lead agent within first year
Accelerated general dental assisting skills.
Graduated top of my class.
Basic patient seating and preparedness.
General dental definition,terms and language.
How to utilize and use dental tools and instruments.
Graduated top of my class.
Basic customer service skills.
Knowledge in one travel computer system.
How to speak to the airlines.
Extensive geographical training.
Cruise ship, and destination specialist
How to coordinate Tours.
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