Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Has capacity to troubleshoot issues to ensure customer satisfaction. Positive interpersonal skills and customer service ability to work as a team.
I utilize positive interpersonal skills and customer service ability to work as a team. Ability to give input and assist with lesson planning. Ability to work effectively with children and an understanding of developmentally appropriate ages and expectations. Ability to problem solve and manage conflicts.
I was responsible for assisting & giving directions to passengers, and transporting them around the city of Chicago on various routes.
My responsibilities included transporting children to & from school, and on field trips. This consisted of punctuality, safety, and reassuring parents.
My career with TWA began as a CSR which entailed booking reservations via the phone & computer. I advanced to a specialty desk dealing strictly with travel agents booking tours, groups, cars, and resolving conflicts.
I became the customer service supervisor monitoring agents, evaluations, and dealing with customer resolution.
Currently obtaining my bachelor's degree.
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