Qualified customer service representative with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. 3 years of my customer service experience was spent working in a medical office and 1 year f it was spent working at a hotel. I also have 6 months of Friendly Customer Service working as a Agent in a airport. There I became skilled in communicating with people of diverse cultures while providing exceptional customer service. I was a Natural leader with a passion for team building and promoting positive company morale.
Skills
Exceptional communication skills
MS Windows proficient
Quick learner
Proficient in cash management
Creative problem solver
Cash flow management
Credit card processing
Multi-line phone talent
Work History
Teacher Assistant12/2012 to Current Helping Hands Children's Center North Rock, Arkansas – 4901 Northshore Dr. North Little Rock, AR 72113
Maintain a safe play environment.
Dress children and change diapers.
Observe and monitor children's play activities.
Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.
Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers.
Supervise students in classrooms, halls,and school yards.
Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
Distribute teaching materials such as workbooks, papers, and pencils to students.
Enforce administration policies and rules governing students.
Observe students' performance, and record relevant data to assess progress.
Organize and label materials, and display students' work in a manner appropriate for their eye levels and perceptual skills.
Organize and supervise games and other recreational activities to promote physical, mental, and social development.
Participate in teacher-parent conferences regarding students' progress or problems.
Prepare lesson outlines and plans in assigned subject areas, and submit outlines to teachers for review.
Take class attendance, and maintain attendance records.
Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists.
Laminate teaching materials to increase their durability under repeated use.
Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
Restock teaching materials and supplies.
Type, file, and duplicate materials.
Guest Service Representative11/2011 to 12/2012 Embassy Suites Hotel Little Rock, Arkansas – 11301 Financial Centre Parkway Little Rock, AR 72204
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Answer telephone calls from guests seeking to make or cancel hotel reservations.
Issue keys and ascertain guest payment and billing information.
Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests.
Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner.
Deal with irate guests and find ways to resolve issues to the guest's satisfaction.
Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.
Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
Upon checkout, I calculate the guest's final bill and collect payments.
Customer Service Agent06/2011 to 11/2011 Air Wisconsin Little Rock, Arkansas – 1 Airport Dr. Little Rock, AR 72205
Answer inquiries regarding information such as schedules, accommodations, procedures,.
and policies.
Check to ensure that appropriate changes were made to resolve customers' problems.
Deal with passenger enquiries about flight departures and arrivals.
Check passengers in giving seat numbers providing with a boarding passes.
Provide passenger with luggage labels and telling passengers about luggage restrictions.
Weighing baggage and collecting any excess weight charges
Taking care of people with special needs, and unaccompanied children.
Calming and reassuring nervous passengers.
Receptionist09/2009 to 11/2011 Central Medical Group Little Rock, Arkansas
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
Responsible for keeping the reception area clean and organized.
Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality by making sure protected health information is secured by not leaving patient information in plain site and logging off the computer before leaving it unattended.
Education
High School Diploma: 05 2011Little Rock Hall High -
Little Rock,
ARUALR Little Rock, Arkansas
Business Candidate
