Resourceful Call Center Rep who consistently meets and exceeds productivity goals.
Increased office organization by developing more efficient filing system and customer database protocol.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Maintained up-to-date records at all times. Ran reports and supplied data to fulfill Learning Ctrs. Addressed parents inquiries in a timely and accurate fashion.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Made copies, sent faxes and handled all incoming and outgoing correspondence.Properly routed agreements, contracts and invoices through the signature process.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.
Designed and created marketing collateral for sales meetings, trade shows and company executives.Processed orders .
Researched and resolved billing and invoice problems.Conducted month-end balance sheet reviews and reconciled any variances.Coded the general ledger and processed vendor invoice payments.Suggested process improvements to secure prompt and regular receipts for the organization.
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