Skilled, committed to addressing customer concerns with speed, accuracy and professionalism.
Exceeded corporate target for customer satisfaction for 2 months in a row.
*Wrote,designed and produced lesson plans.
*Structured and maintained classroom
*Assisted children in forming satisfying relationships with other children and adults.
*Arranged the use of audiovisual equipment and other teaching aids.
*Trained and managed children
*Provided accurate and appropriate information in response to customer inquiries.
*Collected customer feedback and made process changes to exceed customer satisfaction goals.
*Addressed customer service inquiries in a timely and accurate fashion.
*Ran reports and supplied data to fulfill customer report requirements.
*Assisted with the development of the call center's operations, quality and training processes.
*Observed children in order to detect signs of ill health, emotional disturbance and to evaluate progress.
*Discussed student problems and progress with parents.
*Supervised and managed young children.
*Potty trained 2 year olds.
*Cleaned work space.
Coursework in Communications and Psychology.
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