AMRH Transcripts certified: AM05, AM08, AM09, AM10, AM12, AM16, AM22, AMCZ, VERFYPAYMNT, TRNS46,
Assist taxpayers on account related inquiries via phone.
Access relevant systems to view and/or update taxpayer accounts regarding status of a case, payments received, and/or to make account adjustments.
Recognize indications of tax fraud; make determinations and use sound judgement concerning taxpayer data and responses.
Utilize IRM guidelines, tools, questions and probes to verify the identity of callers to protect taxpayer account information as well as mailed out needed, forms, publications and letters.
Use EUP system to mail, fax, and E-fax transcripts to authorized taxpayers/representatives.
Enter data into automated system to adjust tax, penalty and/or credit adjustments.
Gain cooperation of taxpayers by explaining the best options available to resolve the problem or question and to make sure they understand their responsibilities as well as guide taxpayers to self help resources for additional information and time consideration.
Recognize refund holds, exams and AUR status on accounts and transfer calls to appropriate departments when necessary.
Has access to send and receive encrypted email.
Sent and received documents internally by computer, mail, fax and E-fax.
Listen, understand and empathize using excellent communication to bring the highest level of quality service to taxpayers.
Collaborate with other peers during meetings to help others and to continually self improve.
To resolve taxpayer issues I interpret and analyze IDRS. I also use IDRS to resolve freeze codes, do adjustments, make Entity changes, update histories and open and close controls.
Understand statute of limitation issues using ASED, CSED, and RSED dates.
Trained in IDRS, AMS, EUP, RTR, SETR, RCA, IAT, IRM, REQ54, REQ77, Quick CC, Form Fill tool, X-Claim,Result tool, Names, SERP, Document 6209, TXMOD, ENMOD, IMFOL, INOLE, MFREQ, RTVUE, TRDBV, BMFOL, IRPTR, LETTR, ACTON, AMDIS, CFINK, DDBCK, TERUP, RECON, FIND, SINON, SINOFF.
Landscaping, minor home repairs, Flooring installation, painting, Automobile part replacments such as headlamps, air intake systems, oil filters and troubleshooting issues, Personal electronic installations and wiring such as televisions, audio receivers and surround sound setup, drawing.
Companies Worked For:
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