Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration, and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills.
Senior Clerk and outstanding performer in accounts payable and receivable, utility billing and collection and payroll within city government . Proven success in leadership, operational excellence and organizational development with keen understanding of elements of governmental business. Superb computer, interpersonal and verbal and written communication skills.
Skills
Basic accounting principles
Deduction legitimacy
Payment plan processing
Account discrepancies
Customer service
Communications
MS Office-Word-Excel-Publisher
Business operations
Budgets
Team management
Project organization
Work History
04/2004 to 06/2020
Tax CollectorTown Of Halcott – Halcott, NY,
Evaluated tax data to assess compliance with legal standards of care and accuracy.
Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Met with taxpayers and county representatives to address and resolve concerns.
Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Maintained excellent attendance record, consistently arriving to work on time.
11/2018 to 05/2020
City ClerkCity Of Enid, Ok – Enid, OK,
Performed budgeting duties, including assisting in budget prep, expenditure review and budget administration.
Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
Maintained fiscal records and accounts.
Updated documents such as municipal codes and city charters.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for all city meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Saved a minimum of $100,000 by implementing cost-saving initiatives that addressed long-standing problems.
Led grants from USDA & CDBG projects, resulting in grant totals of more than $600,000.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved utility problems, improved operations and provided exceptional client support.
01/2004 to 05/2020
Utility ClerkKroger – Murfreesboro, TN,
Processed customer billing invoices and payments daily for monthly billing cycle.
Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
Prepared and processed service forms to start and stop utility services.
Prepared work order requests for new service, outages and maintenance actions.
Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
Addressed and resolved customer complaints and answered subsequent customer service questions.
Completed and updated residential and commercial utility records for over 400 city customers.
Accurately sorted and filed official city correspondence, payment records and invoices.
Produced letters, memorandums and reports for utility management and council members.
Answered phones, faxes and emails regarding official city utility services.
Routed incoming mail and messages to relevant personnel without delay.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Collected Water and Sewer payments from clients and updated account balances.
Collected, sorted, distributed and sent mail and packages.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Wrote professional business documents, such as letters and memos.
Kept records in billing software and maintained customer information by entering and updating information.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Transferred funds of revenue to appropriate line items for cash balances.
Education
Expected in
No Degree: Agriculture University of Missouri - Columbia, Mo, GPA:
Expected in
Associate of Arts: Medical Secretary Draughon Business College - Springfield,MO, GPA:
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