Objective To obtain a position where I can utilize my skills.
· Microsoft Windows
12/2011 to Current
Tax AssociateH&R Block – Canton, IL
Developed ability to work in a fast-paced atmosphere Maintained excellent customer relations Diplomatically resolved customers complaints on as-needed basis Ability to follow instructions well and make decisions with minimal supervision Maintained database with customer information, updated daily Effectively developed telephone communication skills and consistently met deadlines.
Filed tax returns and prepared governmental reports in compliance with strict standards.
05/2008 to 07/2008
CNA Staff of Life – Peoria, IL
06/2007 to 09/2007
USR, TMI Time Management @ OSF – Peoria, IL
05/2005 to 10/2006
CNA, Rosewood Care Center – East Peoria, IL
12/2001 to 10/2004
Administrative/Information SpecialistPeoria, IL
11/2000 to 12/2001
Receptionist/Staffing SpecialistManpower – Pekin, IL
Associate of Arts: Accounting University of Phoenix Online -
Certified Nurse's Assistant: CNA Illinois Central College - Peoria, IL
Microsoft Exchange Server courseMidstate College - Peoria, IL