Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.
Recipient of the 2005 Sallie Mae Employee Gold Quest Excellence Award
Recipient of the 1999 Cendant Star Award
Investigated and resolved discrepancies in borrower escrow accounts while under tight deadlines.
Collaborated extensively with closing managers to create and facilitate training on New York CEMA process.
Thoroughly reviewed HUD1 statements to correct any discrepancies.
Facilitate the recording of mortgages, deeds, subordination agreements
Complete property tax returns
Create training manuals to illustrate Quit Claim, E-Filing and CEMA process flows.
Deliver exceptional customer service on behalf of our prestigious clients
Daily reporting of collections to senior level management
Collaborated with senior level management and outside consultant to improve reporting and meet objectives.
Monthly reporting and analysis of individual collector performance.
Creation of monthly collector scorecard to evaluate and improve performance
Generate reports to analyze collector strength and weakness on a per client basis.
Create Power Point Presentations for GBTV
Monthly Reporting to COO and senior VP including revenue, collections, turnover vacancy and capture rates.
Efficiently compile data from 15 Unit Collection Mangers.
Provide reporting to the NJ State Treasury regarding monthly collections on personal income tax and business income tax including Sales & Use tax and wage tax.
Create Standard Operating Procedures and maintain and update Internal control procedures.
Create Power Point Presentations for use in yearly kick off meetings, quarterly analysis, capture new business and provide monthly motivation to 250+ Collection Agents.
Created and maintained motivational company newsletter “Collection Plate”.
Gold Quest Vision Award – September 2008
Reconcile advance fee account.
Monthly reconciliation of 8 escrow accounts.
Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
Monthly Reporting to senior staff.
Coordinate with departmental leaders to reach client scorecard goals.
Reduced closing time for monthly and quarterly close by 13% by implementing new consolidation procedures.
Flood billing and vendor statement preparation.
Perform various research projects to optimize the financial reporting process.
General Ledger reconciliation.
Daily accounting summary.
Tax School Instructor.
Customer Service Coach.
Manage staff of 10 preparers
Responsible for staff scheduling, employee evaluations, and payroll functions.
Preparing amendments and prior year returns and resolve customer issues.
Prepared an abundant amount of annual federal, state and local tax returns for both individuals.
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