Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults and youth. Detail-oriented Program Manager exhibiting excellent communication, problem solving, strategic planning skills and passion about helping others.
Supervised 11 professionals serving more than 500+ TANF participants. Developed TANF curriculum and program training. Invited guest speaker for Department of Labor and Employment symposium Conference on Job Creation in October 2012. Featured on Denver Channel 7 news July 2012 regarding successful employment and program outcomes.
Represented the agency to government, funding and field sources at meetings and conferences. Led weekly program management meetings. Addressed program and policy issues, developed best practices and improved service delivery. Collaborated with team members and OED staff to identify and accomplish agency objectives. Evaluated team member performance and offered constructive feedback. Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and mental health needs. Conducted quarterly and annual reviews of direct reports. Worked in concert with Executive staff on strategic planning. Managed a $600K+ TANF.
Manage a budget of $300K per year and a team of 4 professionals. Reduce and control expenses by split shifts and community outings. Direct strategic initiatives to achieve successful reunification. Organize activities that develop children's physical, emotional and social growth. Redirect children to encourage safe, positive behaviors. Direct all protective placement, case management, and family reunification activities. Guide youth through the emancipation planning process. Reduce the unnecessary risk of institutional care by treating high-risk teens living in the community. Communicate with public social and welfare agencies to obtain and provide information. Provide mental health support to teens, and connected them with community resources.
Explained program offerings and requirements to clients and answered related questions. Kept up-to-date, thorough and accurate case files. Managed a caseload of 25-50 clients at any given time. Referred clients to partner agencies for additional services. Met with clients one-on-one to determine necessary services and make appropriate recommendations. Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients. Conducted needs and risk assessments for families. Determined customer eligibility for benefit programs and services. Entered client data in a centralized database and maintained up-to-date case records for all clients.
Managed a caseload of 80+ clients at any given time.Kept up-to-date, thorough and accurate case files. Explained program offerings and requirements to clients and answered related questions. Determined customer eligibility for benefit programs and services.
Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding goals.Verified that information in the computer system was up-to-date and accurate.Developed and created a more effective filing system to accelerate paperwork processing. Attended meetings and trainings necessary for professional development and as required by AdamsCounty. Determined whether clients should be counseled or referred to other specialists. Located barriers to client employment and helped to develop strategies for overcoming these barriersReferred clients to other support services as needed such as medical, housing, social services, employment services and legalMaintained up-to-date and accurate program files and records.
Public speaking classes
Business, Management and Education coursework
Member of Denver's Road Home
TANF State training
Bridges out of poverty Training
Worknet Model training
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